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# Software Engineer

- **Company:** IBM
- **Location:** UK
- **Experience:** Experienced
- **Salary:** £45,791.0
- **Contract:** Permanent contract
- **Skills:** Java (Programming Language), Microsoft Windows, Unit Testing, Unix, Databases, IBM DB2, Software Debugging, Microsoft SQL Server, Oracle (Applications), Software Product Management, Programming Languages
- **Published:** October 25, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5295888431

## About the Role

* 3-5 years of Java programming experience
 * 3-5 years of UNIX or Windows experience
 * 2-3 years database experience with Oracle or Db2 or MS SQL Server
 * Experience with building product software
 * Experience with Content Management software
 * Experience with Records Management software

Preferred Technical And Professional Expertise

 * Basic Graduation from reputed college
 * Provide Customer Support for ECM Software products; troubleshooting, problem determination, Log, trace, and other software diagnostic analysis, defect fix development and testing, incident management and Customer communication.

## Description

L3 Support Engineers debug reported problems, design, develop and unit test code fixes. They use programming languages in which the product has been written; have an in depth understanding of the environment to test the code fix; understand and articulate the impact on other components in the product. They may support L2 Service Specialists in performing problem determination and analysis on client systems. Depending on the severity level of a problem, they may work directly with clients through conference calls or onsite visits. They provide client insight and feedback regarding the client environment to the development organization responsible for existing and new product development.