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# Service Transition and Change Assurance Manager/Consultant Specialist/Pune/Wholesale IT: 0000JKUP

- **Company:** HSBC Group
- **Location:** UK
- **Experience:** Expert
- **Salary:** £38,643.0
- **Contract:** Permanent contract
- **Skills:** Payment Systems, Information Technology
- **Published:** October 25, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5210483377

## About the Role

* Bachelor's degree in information technology, Computer Science, Business, or a related field
 * Minimum 5 years of experience in service transition, change management, or a related area, preferably within the financial services industry.
 * Proven track record in successfully managing complex projects and transitions.
 * Knowledge of ITIL best practices and change management principles.
 * Familiarity with global payment systems, processes, and technologies

Essential Skills

 * Strong leadership and project management skills, with the ability to lead and motivate cross-functional teams.
 * Excellent communication and interpersonal skills, with the ability to convey complex information to both technical and non-technical audiences.
 * Analytical and problem-solving skills, with a keen eye for detail and the ability to identify potential risks and opportunities.
 * Resilient and adaptable, with the ability to thrive in a fast-paced, dynamic environment.
 * Ability to build and maintain strong working relationships with stakeholders at all levels of the organization

## Description

We are currently seeking an experienced professional to join our team in the role of a Consultant Specialist.

In this role, you will:

Ensuring service solutions are operable, recoverable, and maintainable and are transitioned into Production with the minimal disruption.

Service Transition

 * Develop and maintain the service transition framework, ensuring alignment with HSBC's overall strategy and objectives.
 * Lead the planning and coordination of service transition activities, managing resources, timelines, and risks effectively.
 * Collaborate closely with project managers, service owners, and other stakeholders to ensure a smooth and timely transition of projects and changes.
 * Ensure that new applications are introduced to Production are compliant with the Bank's supportability standards and Risk framework.
 * Produce regular and ad hoc reporting on the progress of Transitions to senior set of stakeholders.

Change Management

 * Evaluate and prioritize change requests, assessing their impact on services, systems, and stakeholders
 * Ensure that all change-related documentation is accurate, complete, and up to date.
 * Chair and facilitate Change Advisory Board (CAB) meetings, ensuring all relevant parties are engaged and informed about upcoming changes.
 * Oversee the post-implementation review process to evaluate the success and impact of changes.
 * Monitor and report on the effectiveness of change management processes, identifying areas for improvement and implementing corrective actions.
 * Ensure that the CAB maintains a forward schedule of changes, to anticipate and manage potential conflicts and collisions.
 * Work collaboratively with problem management teams to analyse post change related incident reports and to avoid reoccurrence.