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# Storage Technical Support Engineer - Spectrum Software (APAC Shift)

- **Company:** IBM
- **Location:** UK
- **Experience:** Starter
- **Salary:** £45,232.0
- **Contract:** Permanent contract
- **Skills:** Unix, Cloud Storage, Linux, Network Administration, OpenShift, Red Hat Enterprise Linux, Ansible, Information Technology
- **Published:** October 25, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5295888622

## About the Role

* Relevant University degree, ideally in Information Technology or Computer Science
 * At least 1- 2 years experience in Linux or UNIX Systems Administration and Network Administration
 * Professional experience with Software Support
 * Fluency in English - both verbal and written

Preferred Personal Skills

 * Excellent communication skills (both verbal and written)
 * Excellent organizational skills
 * Good analytical and problem solving skills
 * Ability to work within a team
 * Strong customer driven focus
 * Good presentation skills
 * Ability to listen to clients and understand both situational and technical issues
 * Focused & Results orientated
 * Accuracy and attention to details

Preferred Technical And Professional Expertise

 * At least 1- 2 years experience with

 * Spectrum Scale, Spectrum Fusion, Spectrum Insight or ESS
 * RedHat, Openshift or Ansible
 * Object Storage and Cloud Storage

## Description

* Provide remote troubleshooting and analysis assistance for usage and configuration questions
 * Review diagnostic information to assist in isolation of a problem cause (which could include assistance interpreting traces and dumps)
 * Identify known defects and fixes to resolve problems
 * Develops best practice articles and support utilities to improve support quality and productivity
 * Respond to escalated customer calls, complaints, and queries
 * The job will require flexible schedule to ensure 24x7 support operations and weekend on-call coverage, including taking shift to cover North America working hours