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# Insight Analyst

- **Company:** Opus Perm
- **Location:** Ipswich, UK (Remote available)
- **Experience:** Experienced
- **Salary:** £45,000.0 - £55,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Customer Data Management, Microsoft PowerPoint, Power BI
- **Published:** October 25, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5940375786

## About the Role

* Strong analytical and critical-thinking skills, with the ability to draw meaningful conclusions from complex information
 * Excellent communication and presentation skills, adapting messages for different audiences
 * Strong attention to detail while maintaining focus on commercial and strategic priorities
 * Naturally curious, proactive and comfortable working with ambiguity
 * Strong relationship-building and stakeholder management skills
 * Organised and able to manage multiple priorities in a fast-paced environment
 * Confident using data and insight to influence thinking and support decision-making
 * 2-3 years experience in an Insight Analyst, Customer Insight, Business Analysis or similar analytical role
 * Experience working within Professional Services
 * Experience synthesising information from multiple sources into actionable recommendations
 * Experience producing reports, presentations and management information
 * Proficiency with Microsoft Excel and PowerPoint
 * Desirable: experience in a regulated financial services environment
 * Desirable: experience working with customer feedback, survey data, CRM data or market research
 * Desirable: understanding of customer journey mapping and customer tools or taxonomy development
 * Desirable: familiarity with Power BI, CRM platforms and data visualisation tools

## Description

* Consolidate customer, market and business insight into a central, accessible repository
 * Analyse qualitative and quantitative information to identify trends, opportunities, risks and areas for improvement
 * Develop clear recommendations that support business priorities and decision-making
 * Produce insight reporting, presentations and executive summaries for a range of stakeholder audiences
 * Partner with Product, Marketing, Client Experience and Commercial teams to support planning and strategic initiatives
 * Identify insight gaps and support further analysis or research where required
 * Contribute to the development of insight governance, processes and best practice
 * Interpret, synthesise and communicate insight to support evidence-based decisions, improve client outcomes and inform strategic planning

Technologies:

 * CRM
 * Excel
 * Support
 * Marketing
 * Power BI