> Markdown version of [/jobs/ext/3907569-3rd-line-infrastructure-support-analyst-windows](https://www.wearedevelopers.com/jobs/ext/3907569-3rd-line-infrastructure-support-analyst-windows). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# 3rd Line Infrastructure Support Analyst - Windows

- **Company:** Akkodis
- **Location:** Cotgrave, UK
- **Salary:** £45,000.0 - £52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Cloud Computing, Dynamic Host Configuration Protocol, Domain Name System (DNS), Hyper-V, Identity and Access Management, Microsoft Software, Windows Servers, Windows PowerShell, Azure Active Directory, Workspace ONE, Hyperconverged Infrastructure, Microsoft InTune, SC Clearance, Vmware
- **Published:** October 25, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5940375766

## About the Role

* Significant experience supporting large-scale enterprise or hybrid infrastructure environments
 * Strong expertise in Microsoft Windows Server, Active Directory, Microsoft Entra ID, and VMware and/or Hyper-V
 * Experience supporting authentication, authorisation, access management, and identity services
 * Knowledge of DNS, DHCP, Group Policy, and core Microsoft technologies
 * Understanding of ITIL service management principles
 * PowerShell administration and automation experience
 * Strong analytical and problem-solving abilities
 * Excellent communication and stakeholder engagement skills
 * Desirable: experience with Microsoft Intune or Workspace ONE, Azure Privileged Identity Management (PIM), Azure Identity Governance, VMware administration, Quest migration and administration tools, Ivanti technologies, and hyperconverged infrastructure platforms
 * Desirable: Microsoft technical certifications, particularly in Windows Server or Identity and Access Management
 * Must currently hold UK Security Clearance (SC) or be willing and eligible to undergo clearance during onboarding

## Description

* Investigate, troubleshoot, and resolve complex infrastructure incidents
 * Ensure service levels and operational targets are achieved
 * Improve first-time fix rates and customer satisfaction
 * Support Windows Server, Active Directory, Entra ID, and virtualisation platforms
 * Perform root cause analysis and contribute to problem management
 * Assist with technical escalations and mentor colleagues where required
 * Follow change, incident, and security management processes
 * Maintain accurate records in ITSM platforms
 * Support reporting, documentation, and operational governance activities

Technologies:

 * Active Directory
 * Azure
 * Hyper-V
 * Support
 * ITIL
 * ITSM
 * Microsoft Intune
 * PowerShell
 * Security
 * VMware
 * Windows
 * Cloud