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# Head of Customer Data Science & AI

- **Company:** TUI AG
- **Location:** Hannover, Germany
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Customer Data Management, Machine Learning, Recommender Systems, Large Language Models, Generative AI
- **Published:** October 25, 2026
- **Apply:** https://www.adzuna.de/details/5940854690

## About the Role

* You have proven success leading Data Science, Machine Learning or AI teams within complex organisations and delivering measurable business value through advanced analytics initiatives.
 * A strong understanding of machine learning methodologies, AI applications and advanced analytics enables you to translate technical opportunities into meaningful commercial outcomes.
 * 10+ years' experience in Data Science, Machine Learning, or a related field, including at least 5 years in a leadership role.
 * You'll bring experience leading the full lifecycle of AI and machine learning solutions, from strategy and experimentation through to deployment, monitoring and continuous improvement.
 * Experience building and deploying data science models for CRM and digital personalisation in a scaled consumer business, delivering impact across multiple regions, ideally within a large corporate environment.
 * You will have proven leadership skills allowing you to build high-performing teams, develop talent and create an environment where innovation, learning and collaboration can flourish.
 * You're comfortable engaging with senior stakeholders and can communicate complex technical concepts in a clear and accessible way to a variety of audiences.
 * Experience with personalisation, customer analytics, recommendation systems, generative AI or large language models would be highly advantageous.

## Description

Join us as Head of Customer Data Science & AI and help shape the future of how TUI uses advanced analytics, machine learning and artificial intelligence to create exceptional customer experiences.

Leading our Data Science & AI function within Marketing, Sales & Customers, you'll define the strategic direction for AI innovation while turning emerging technologies into meaningful business value at scale., * You'll define and deliver the strategic vision, roadmap and direction for Data Science and AI across TUI's Marketing, Sales & Customers organisation, ensuring initiatives support enterprise goals and customer needs.

 * Working closely with senior leaders across the business, you'll identify high-value opportunities for advanced analytics, machine learning and AI, building strong business cases that deliver measurable impact.
 * You'll lead the development, deployment and optimisation of AI and machine learning solutions that enhance customer engagement, personalisation, business performance and decision-making.
 * Through effective governance, you'll establish frameworks that support responsible AI, ethical decision-making, regulatory compliance and alignment with TUI's values.
 * You'll champion innovation by exploring emerging technologies, including generative AI, and turning new capabilities into practical solutions that improve customer experiences and business outcomes.
 * As a recognised leader within the organisation, you'll help foster a culture of collaboration, knowledge sharing and continuous learning across the wider data science community.