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# ServiceNow AI & Enterprise Automation Lead - Managing Consultant

- **Company:** Capgemini
- **Location:** London, UK
- **Experience:** Expert
- **Salary:** £74,217.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Workflow Management Systems, Enterprise Search, Chatbots, Agentic-AI, Information Technology, Virtual Agents, Servicenow
- **Published:** October 26, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5941687188

## About the Role

* Proven experience in technology-enabled transformation or consulting (10-15 years)
 * Strong experience on the ServiceNow platform (multi-module exposure preferred)
 * Experience in AI, automation, and digital transformation programmes

Technical & Functional Capabilities

 * Experience in 2 or more of the following areas:
 * ServiceNow consulting and/or implementations
 * AI / GenAI / automation use cases
 * Conversational AI / virtual agents
 * Enterprise architecture, data, or integration

Understanding of:

 * AI governance and responsible AI principles
 * Workflow design and process automation

Consulting & Leadership Skills

 * Strong stakeholder management skills, including engagement with senior clients
 * Ability to translate technical concepts into business outcomes
 * Experience contributing to proposals and sales activities
 * Collaborative mindset with ability to work in cross-functional teams

## Description

We are looking to hire a Managing Consultant into AI & Digital Acceleration to help sell and deliver ServiceNow AI driven transformation programmes and grow the Business Technology portfolio into our clients.

As a Managing Consultant - AI & Enterprise Automation Transformation, you will play a key role in defining and delivering AI-first transformation programmes on the ServiceNow platform.

You will act as a techno-functional SME, helping clients design, implement, and scale AI-enabled workflows using capabilities such as Now Assist, AI Control Tower, and Employee Works (MoveWorks).

You will work closely with senior stakeholders to position ServiceNow as a platform for autonomous enterprise operations and productivity transformation, rather than a traditional IT system.

Key expectations from this role include:

Client Delivery & Advisory

 * Define and shape enterprise AI strategies and roadmaps leveraging ServiceNow

Advise senior stakeholders on:

 * AI operating models
 * AI governance, risk, and compliance
 * Realisation of AI-driven business value
 * Translate business requirements into AI-enabled workflow solutions

Solution Design & Architecture

 * Design and support implementation of:
 * AI Control Tower (AI lifecycle management, governance, observability)
 * Agentic AI workflows enabling autonomous execution
 * Now Assist / GenAI use cases across workflows
 * Define data, integration, and workflow architectures for AI-enabled ServiceNow solutions

Conversational AI & Employee Experience

 * Support adoption of Employee Works (MoveWorks) capabilities
 * Design use cases leveraging:
 * Conversational AI
 * Enterprise search and knowledge orchestration
 * Enable AI-driven employee productivity and self-service models

Transformation Delivery

 * Contribute to delivery of end-to-end transformation programmes
 * Support development of AI-enabled target operating models
 * Ensure solution quality through governance and best practices

Business Development & Practice Contribution

 * Contribute to proposals, RFPs, and client pitches focused on AI-led transformation
 * Support development of AI-led ServiceNow offerings and accelerators
 * Participate in thought leadership and market-facing initiatives