> Markdown version of [/jobs/ext/3911953-it-support-technician](https://www.wearedevelopers.com/jobs/ext/3911953-it-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Technician

- **Company:** Talantir
- **Location:** Madrid, Spain
- **Contract:** Permanent contract
- **Skills:** Active Directory, JIRA, Microsoft Azure, Desktop Computing, Issue Tracking Systems, Networking Hardware, Microsoft Office, TCP/IP, Network Routers, Office365, System Availability, Peripherals, Firewalls (Computer Science), Guidewire PolicyCenter, Computer Equipment, Laptops, Network Server, User Accounts
- **Published:** October 26, 2026
- **Apply:** https://www.jobleads.com/es/job/it-support-technician--alcobendas--e48a2538d26592c5ba8f457707d3a74eb

## About the Role

The profile we are looking for is from a person who can offer formal attention, has a sense of urgency, and can work as a team with high orientation to the internal client., * Title in system administration and network.

 * Acknowledge an Infrastructure (Switches, Routers, Servers, Workstations, and Printers).
 * Acknowledge microcomputing.
 * Medium - High English Level.
 * Other technical skills desired.
 * Networking.
 * Understanding of TCP/IP.
 * Assembly Telecom rack.
 * Availability to give On-duty support and overtime.
 * Time flexibility.
 * High availability for Travel.

## Description

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

The profile we are looking for is from a person who can offer formal attention, has a sense of urgency, and can work as a team with high orientation to the internal client.

Main Functions

 * User´s support: remote and on-site support.
 * Microsoft System Administration: Medium level.
 * Appreciate AZURE's knowledge.
 * Manage Active Directory: manage user accounts, sec. groups, and distribution lists.
 * Office 365 Apps and Exchange: Acknowledge to user email administration and manage O365 features.
 * Give remote support and physical support to all stores in EMEA.
 * Experience with ticketing system tools (Manage Engine and JIRA).
 * Support and maintenance of users' computer equipment (PC, Laptops, Desktops, Printers, peripherals, and wires).
 * Phone support for internal users.
 * Incident Management (SLA).
 * Acknowledge Network devices (medium level) (Routers, Switches, Firewall).
 * Document incidents/Problems in Ria's store applications.
 * Generate reporting | Impact analysis.
 * Able to work in a fast-paced environment and analyze/troubleshoot complex problems.
 * Update and manage Support and Incident tickets.

Qualifications - External

 * Title in system administration and network.
 * Acknowledge an Infrastructure (Switches, Routers, Servers, Workstations, and Printers).
 * Acknowledge microcomputing.
 * Medium - High English Level.
 * Other technical skills desired.
 * Networking.
 * Understanding of TCP/IP.
 * Assembly Telecom rack.
 * Availability to give On-duty support and overtime.
 * Time flexibility.
 * High availability for Travel.