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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Product Support Engineer - **Company:** Safran Usa, Inc. - **Location:** Grand Prairie, TX, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Microsoft Software, Office Suite, Microsoft PowerPoint, Technical Data Management Systems, Test Scripts - **Published:** October 26, 2026 - **Apply:** https://www.techcareers.com/job.asp?id=3466857326&tx=IT878TYI&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54 ## About the Role While performing the duties of the job, the employee is regularly required to remain in a stationary position and occasionally move about the office and laboratory. Constantly operates and uses a computer and other office productivity machinery, such as a copier/printer and laboratory machinery. The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information. The ability to observe, identify and assess details at close range (within a few feet of the observer). Occasionally lift and/or move up to 10 pounds across the office for various needs., * Bachelor of Science degree in Mechanical Engineering or related field from an accredited institution required -Typical experience: Engineer L2: 5 or more years' related work experience or an equivalent combination of technical education and experience. Knowledge, Skills, and Abilities: * With addition to the above experience; * Has working knowledge and skills to perform analytical or scientific assignments * Ability to interpret and generate engineering drawings * Demonstrate ability to think critically and support in identifying the root cause * Knowledge or experience in aerospace or mechanical systems * Proficient with Microsoft applications such as Excel, PowerPoint and Project. * Adhere to safe work practices and contributes to the evolution of the health, safety, and environmental program and culture. * Legally authorized to work in the US without company sponsorship * This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. ''Green Card Holder''), Political Asylee, or Refugee Leadership Skills / Management Skills / Personal Skills: * Inductive reasoning * Integrity * Judgement and problem solving * Leadership * Communication, both verbally and written and through active listening and reading comprehension. * Customer oriented * Adaptable and flexible * Ability to summarize complex information * A deep understanding of root cause corrective action * Knowledge of change control management * Analytical thinking * Dependability * Change agent * Planning, organization and prioritizing ## Description The Product Support Engineer is a key member of a cross-disciplinary team in supporting the operational maintenance of Safran Actuation systems. The Engineer will support, diagnose, troubleshoot, and resolve technical issues related to maintenance activities under Part145 regulation on Actuating System up to the Safran standard and specification. Essential Job Functions * Provide Technical Support/Assistance related to P145 Aeronautic repair station; interact and collaborate with cross-functional teams, operations, quality, program management, suppliers and customers to resolve problems and implement solutions. * Prepare, Write and Review, detailed technical documentation. * Perform comprehensive operational, maintenance, or testing procedures for mechanical/ hydraulic products, components, equipment or systems. * Perform deep product troubleshooting, Investigation and lab testing. * Perform and Validate First Article Inspection involving Quality and Shop Managers for new capability * Provide/Validate documentation to implement new repair capability to the company. * Modify and upgrade existing test equipment and tools to improve the maintenance process. * Provide input and guidance to designs and development of test equipment and tools. * Verify tool design meets the requirements and expectations * Manage the line stoppage related to engineering. * Plan and Follow up action plan with Program Manager over performance and target. * Ensure the timely and efficient completion of projects to achieve the company's strategic and financial goals. * Demonstrate an understanding of internal processes and methods and tools. * Ensures work complies with company policies and processes. * Other duties may be as assigned. Engineer L2: In addition to the above, they will have expanded knowledge of products and design in an assigned area. Understand and carry out the product maintenance process. Design and update test equipment based on technical specification and data. Responsible for creating and updating technical manuals. Submit requests for corrections and updates to the maintenance manual. Create the disassembly/assembly procedure based on technical data. Training technicians on the maintenance of new products. Ability to interpret and generate engineering drawings. Demonstrate ability to think critically and support in identifying the root cause. -T2: Will perform the above with moderate supervision from senior engineer. Maintaining and validating test equipment based on schematics and drawings. Design and update test equipment based on technical specification and data. Perform product troubleshooting and lab testing and convert test reports to useable data to be analyze. Review and analyze newly released technical publication and ensuring the maintain process is within compliance But what else? (advantages, specificities, etc.)