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# Junior IT Support Analyst

- **Company:** TVS Supply Chain Solutions
- **Location:** Emersons Green, UK (Remote available)
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Amazon Web Services, Software Applications, JIRA, Microsoft Azure, Microsoft Office, Windows Servers, Microsoft SharePoint, Computer Networking Systems, System Availability, Information Technology, Laptops, Zendesk
- **Published:** May 31, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=ac2dee4674066280

## About the Role

Do you have experience in Microsoft Windows Server?, * Excellent communication skills, both written and verbal

 * Good problem-solving skills
 * Demonstratable and proven ability to work on own initiative
 * Good organisational skills
 * Exceptional customer service skills and aptitude to consider impact to the customer
 * A general understanding of Service and Network infrastructures is preferred but not essential
 * A proactive approach is essential.
 * A relevant IT qualification at level 4 or relatable experience

## Description

We are now recruiting a Junior IT Support Analyst to join our team to provide excellent IT Support for TVS Supply Chain Solutions on the LCST contract, based at the Bristol office. This role, with the supplied training and development opportunities that come with it, will support our IT Infrastructure team with maintaining secure and high availability platforms, servers and networks by monitoring, maintaining, supporting, optimising and improving our support and environments., With our training and guidance, you will apply analytical and problem-solving skills to provide support for our internal customers and colleagues across a breadth of IT hardware and software on the LCST contract and across other UK sites. Support ranges from hardware/software support, IT request fulfilment, onboarding and offboarding, and getting involved with key IT Projects supporting our Infrastructure & Development teams. You will also be responsible for implementing application upgrades and supporting a variety of IT projects., * Provide excellent customer service

 * Assist with the procurement and build/configuration of PC's, laptops, mobile phones and other equipment
 * Follow robust asset management practices and accurately log equipment changes
 * Independently analyse, diagnose and resolve issues in real-time, providing end-to-end problem resolution
 * Execute application upgrades as part of BAU operations and for change requests
 * Provide 1st and 2nd Line support to ITSM applications (both JIRA and Zendesk are used)
 * Provide appropriate and timely escalations to 3rd line when required
 * Own and manage faults reported to third party suppliers, maintaining communication updates throughout
 * Ensure high levels of performance, availability and security throughout the IT infrastructure and IT applications
 * Promote IT best practice and increase knowledge of core IT systems in the user community
 * Provide remote and onsite assistance
 * Office 365 - administration, troubleshooting and daily use
 * Windows 11 Desktop Support
 * Android and Apple mobile support
 * Microsoft Azure and SharePoint
 * Windows Server
 * AWS - instance maintenance and troubleshooting


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