> Markdown version of [/jobs/ext/3913984-knowledge-management-specialist](https://www.wearedevelopers.com/jobs/ext/3913984-knowledge-management-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Knowledge Management Specialist - **Company:** CACI International Inc. - **Location:** Reston, VA, United States - **Salary:** $109,800.0 - $241,600.0 - **Contract:** Permanent contract - **Skills:** Business Process Management, Collaborative Software, Knowledge Management, Microsoft SharePoint, Data Streaming, Systems Integration, SC Clearance, Servicenow - **Published:** October 26, 2026 - **Apply:** https://www.techcareers.com/job.asp?id=3467377220&tx=CT2624TYZ&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54 ## About the Role * Required - * BA/BS + 13 years of relevant experience; equivalencies considered * Active Secret clearance * Extensive experience developing and leading enterprise Knowledge Management (KM) programs, strategies, governance frameworks, and processes within complex IT environments * Demonstrated experience managing the knowledge lifecycle, including creation, validation, approval, publication, maintenance, review, retirement, and continuous improvement of knowledge content * Experience developing and governing Knowledge Base Articles (KBAs), Standard Operating Procedures (SOPs), technical documentation, and self-service content using established standards and templates * Experience implementing ITIL-aligned Knowledge Management practices and integrating KM with Incident, Problem, Change, Service Request, and Service Desk operations * Experience managing enterprise knowledge repositories, collaboration platforms, content management systems, and/or ITSM knowledge platforms * Demonstrated experience developing self-service and user enablement strategies designed to improve knowledge accessibility, reduce support demand, and increase user autonomy * Experience establishing KM metrics and performance measures to assess content quality, utilization, effectiveness, knowledge gaps, and continuous improvement opportunities * Strong stakeholder engagement and communication skills with demonstrated ability to drive knowledge-sharing, governance, adoption, and collaboration across technical and business teams Desired - * Prior experience supporting federal agencies, especially the Department of State * Experience supporting large-scale, geographically dispersed or global enterprise IT environments * Experience with ServiceNow Knowledge Management, SharePoint, or comparable enterprise KM/content management platforms * Familiarity with Federal records management, information governance, and documentation requirements * ITIL, Knowledge-Centered Service (KCS), ServiceNow, or related KM certification ## Description CACI is seeking a Knowledge Management Specialist for the Global Mission Operations Support (GMOS) contract, supporting the Department of State. This role offers a unique opportunity to enhance national security through advanced IT solutions. You will collaborate with experienced professionals in an innovative environment, guiding a high-performing team to deliver excellence. The GMOS contract aims to provide world-class IT support by modernizing and maintaining applications and infrastructure using an integrated IT Service Management approach. Join us to make a meaningful impact on a program of national importance., * Provides technical/management leadership for KMP development across global enterprise * Establishes enterprise KBA development strategy conducting semi-annual reviews with stakeholders coordinating updates * Establishes enterprise SOP development strategy aligning with ITIL framework and Department standards * Directs technical documentation strategy maintaining enterprise architecture and data flow documentation * Establishes training and user enablement strategy implementing self-help initiatives to improve user autonomy * Directs KM repository management ensuring compliance with Federal Paperwork Reduction Act integrating with operational tools * Establishes website management strategy ensuring collaboration, content management, records management, and business process management * Provides technical/management leadership on major assignments, establishes goals and plans that meet project objectives, and directs activities with overall responsibility for financial management, methods, and staffing