> Markdown version of [/jobs/ext/3914027-staff-software-engineer](https://www.wearedevelopers.com/jobs/ext/3914027-staff-software-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Staff Software Engineer - **Company:** ServiceNow - **Location:** Chicago, IL, United States - **Experience:** Expert - **Salary:** $149,800 - $262,200 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Build Automation, Software as a Service, Digital Technology, Release Management, SAP (Applications), Web Applications, Information Technology, Build Tools, Servicenow - **Published:** October 26, 2026 - **Apply:** https://www.chicagocareersite.com/job.asp?id=3467467712&tx=DT11202UHT&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54 ## About the Role * Bachelor's degree in computer science or related field with 5+ years of IT industry experience. * Excellent communication and presentation skills, with the ability to work with both technical and non-technical stakeholders * Strong analytical and troubleshooting skills * Ability to multi-task and manage expectations in a fast-paced environment with competing priorities. * Strong understanding of technology platforms, particularly web applications/SaaS platforms * ServiceNow platform administration or development experience * Familiarity / experience with SAP platforms is a plus ## Description The ServiceNow Release & Instance Management team within our Digital Technology department is a group of talented and energetic individuals. The team works closely with other application developers, product owners, internal users/employees, and other stakeholders to manage our large landscape of platforms with AI and automated workflows., We are seeking an engineer to build automation and AI capabilities to handle platform administration, platform inventory, release planning, and continuous improvement around our deployment processes across ServiceNow and various other platforms. This role extends beyond daily administration to longer term continuous improvement, automation and scale of critical processes like release and instance management. This role will include evaluation and implementation of ServiceNow products where needed - such as Digital Product Release., * Leverage AI and ServiceNow platform workflows and automation to standardize, streamline and automate various processes * Build tools to manage the complete lifecycle of production/sub-production environments * Review processes and identify opportunities for improvement, streamlining and standardization and implement those found * Help to plan and support platform upgrades including helping to troubleshoot technical product issues * Develop and share best practices based on lessons learned * Participate in activities outside of core hours and on weekends when required including participating in on-c, We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (https://careers.servicenow.com/life-at-servicenow#workpersonas) . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service., For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.