> Markdown version of [/jobs/ext/3914662-desktop-support-technician](https://www.wearedevelopers.com/jobs/ext/3914662-desktop-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician - **Company:** CompuCom Systems Holding LLC - **Location:** Cincinnati, OH, United States - **Experience:** Experienced - **Salary:** $39,000.0 - $52,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, IMac, Microsoft Outlook, Computer Networks, Hard Disk Drives, PC Tools, Issue Tracking Systems, Networking Hardware, Microsoft Office, Backup and Restore, CompTIA Strata - PC Hardware Technology Engineer, Motherboard, Enterprise Software Applications, Software Troubleshooting, Peripherals, Network Support, Network Server - **Published:** October 26, 2026 - **Apply:** https://www.techcareers.com/job.asp?id=3467587536&tx=JT989TYI&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54 ## About the Role * Minimum 3+ years of experience supporting PC Hardware and software, comfortability with limited support for servers and network equipment * Familiarity with A/V conference rooms, ability to interface with central A/V team for support on vendor equipment * Experience providing executive white glove support * Experience with asset management * Use a Confident, Positive Attitude to deliver great customer experience and to be invigorated by constant personal interaction * Demonstrate high energy given fast-paced environment * Deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) as well * Working experience or strong understanding of enterprise technologies (Office 365, Win10 Professional, imaging, and ticketing systems * Having experience supporting applications related to engineering, manufacturing, and logistics is a plus * Strong understanding / work experience of server and network support within an enterprise. Support being provided is Hands & Feet * Ability to work with strong personalities * Managing stress while being able to deescalate tense users is a key attribute * Get work done independently, and for attendance for availability to work scheduled hours * Trusted to work proactively is a key attribute given limited site IT Leaders * Ability to handle multiple projects * Experience working in an enterprise environment * Be physically able to lift up to 40lbs, bend, crawl and climb * Be able to be on their feet and walk potentially a good portion of the day while visiting customers' work area ## Description * Repair, test, image and clean PC's, laptop, monitors, printers, and other related hardware * Maintain, analyze, and troubleshoot software and computer peripherals. Ability to set up, configure, and add all hardware * Perform install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes * Ensure that all tickets requiring follow-up work and/or calls receive appropriate attention * Assist with installations, configurations, upgrades, patches, and other maintenance activities of server equipment * Perform backup, recovery, and security procedures both planned or during emergency * Follow established procedures to detect, diagnose, and accurately report outage of critical site applications * Assist with diagnoses of network hardware and performance problems * Perform approved installation, configuration, and maintenance of physical network * Perform network system administration task both planned or during emergency * Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer's site * Back up and burn end user data * Assist in developing and documenting improvements to current processes * Assist other coworkers in resolution of end users' technical issues across the program * Assist Site Leader in the execution of established processes and escalations