> Markdown version of [/jobs/ext/3914702-technology-support-analyst-ii](https://www.wearedevelopers.com/jobs/ext/3914702-technology-support-analyst-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technology Support Analyst II

- **Company:** EMCOR Group Inc.
- **Location:** Williston, VT, United States
- **Experience:** Experienced
- **Salary:** $63,000.0 - $70,000.0
- **Contract:** Permanent contract
- **Skills:** Apple Mac Systems, Computer Networks, Issue Tracking Systems, Network Troubleshooting, Microsoft Office, Productivity Software, Windows Desktop, Information Technology
- **Published:** October 26, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3468816960&tx=IT8477TTZ&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Minimum of 2 years of experience in a technical support role, with hands-on experience troubleshooting hardware and software issues.
 * High school diploma or equivalent required; associate's degree or technical certification preferred.
 * Familiarity with Windows and macOS operating systems, Microsoft Office Suite, and common productivity tools.
 * Strong customer service skills, with the ability to communicate effectively with users of varying technical backgrounds.
 * Foundational understanding of networking concepts and protocols.
 * Demonstrated ability to learn quickly and adapt to new technologies and processes.
 * Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are a plus.

## Description

As a Technology Support Analyst II at John W. Danforth Company, you will assist with technical support activities, including troubleshooting IT issues, performing equipment installations and maintenance, and providing end-user assistance. You will play a hands-on role in supporting IT systems and ensuring the smooth operation of technology infrastructure., * Provide hands-on technical support by diagnosing and resolving hardware, software, and network issues, ensuring timely and effective solutions.

 * Support the setup, configuration, and maintenance of end-user devices, including desktops, laptops, mobile devices, and peripherals.
 * Manage service requests and incidents through the ticketing system, maintaining accurate records, clear communication, and prompt resolution.
 * Collaborate with first-line support and escalate complex issues to the Technology Support Lead or specialized teams as needed.
 * Identify recurring issues and recommend proactive, long-term solutions to improve system performance and user experience.
 * Assist in delivering end-user training and guidance to enhance productivity and reduce common technical issues.
 * Develop and maintain clear, user-friendly documentation for IT procedures, troubleshooting steps, and best practices.
 * Partner with the Technology Support Lead and IT team to continuously improve service delivery and the overall support experience.