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# Technical Support Associate

- **Company:** Zones, Inc.
- **Location:** San Jose, CA, United States
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, BIOS, Computer Engineering, Data Centers, Linux, Issue Tracking Systems, Software Engineering, Information Technology, Hardware Infrastructure
- **Published:** October 26, 2026
- **Apply:** https://www.sanjosejobsite.com/job.asp?id=3468023737&tx=FR10804LFU&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering; or an Associate's degree in Electrical/Electronics Engineering with equivalent relevant experience.
 * 1+ year of experience in servicing complex X86 systems and parts.
 * 1+ years of experience in a customer support role.
 * Strong hardware system diagnostics skills and understanding of BIOS, drivers, and application-related issues.
 * Ability to troubleshoot, problem-solve, and make decisions in a fast-paced environment.
 * Experience with statistical Excel functions or database management.
 * Ability to manage multiple cross-functional projects concurrently in a rapidly changing environment.
 * Hands-on experience with enterprise-grade server hardware.
 * Strong verbal and written communication skills with an emphasis on technical communication.
 * Punctual, detail-oriented, and proactive in driving solutions.
 * Experience working in large enterprise environments or certifications in Windows and Linux.
 * Must have a valid driver's license and a reliable automobile.
 * Ability to lift/carry at least 50 lbs
 * Capable of standing for extended periods to troubleshoot and repair equipment in a noisy environment (approximately 20% of the time)

## Description

Seeking a highly skilled Technical Support Associate (Service Desk) to support our Global Service network and contribute to building a world-class field engineering organization. This role requires flexibility to work in a data center and call center environment, providing technical support via phone and web to customers experiencing hardware and software issues.

This position plays a critical role in ensuring customer satisfaction by providing timely and effective technical support. As a key part of our Global Service network, you will troubleshoot issues, deploy hardware solutions, and contribute to a seamless customer experience. Your expertise will directly impact the efficiency and reliability of Supermicro's service operations.

What you will do as the Technical Support Associate:

The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

 * Provide frontline technical support to end-users via phone, email, and ticketing system.
 * Drive tickets to resolution.
 * Update tickets with internal and external notes.
 * Work diligently to maintain ticket workflow.
 * Excellent customer communication via email, tickets, phone, meetings etc.Diagnose and troubleshoot hardware, software, and network-related issues.
 * Ordering and processing the return for parts.
 * Escalate complex problems to higher-level support teams when necessary.
 * Monitor and maintain data center infrastructure to ensure optimal performance and uptime.
 * Collaborate with data center staff to address and resolve technical issues.
 * Conduct quality checks and test system functionality post-installation.
 * Work with internal teams to gather client requirements and provide technical expertise during the post-sales process.
 * Ensure compliance with data center policies and procedures.
 * Document and report data center activities and incidents.