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# Training Delivery Educator III, Software/System Application Training

- **Company:** Kaiser Permanente
- **Location:** Portland, OR, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Adobe Creative Cloud, Software Applications, Information Systems, Computer Literacy, Knowledge Management, Microsoft Office, Electronic Medical Records, Tools for Reporting, Epic ECSA
- **Published:** October 26, 2026
- **Apply:** https://www.portlandjobsite.com/job.asp?id=3467150517&tx=KR10201LFU&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Bachelors Degree in Instructional Design, Instructional Technology, Communication, Education, or related field AND minimum one (1) year of experience in designing and delivering training and curriculum development with a focus on instructor led training, or a directly related field, OR Minimum four (4) years of experience in designing and delivering training and curriculum development with a focus on instructor led training or a directly related field., * Knowledge, Skills, and Abilities (KSAs): Internal Communications; Storytelling; Written Communication; Content Development; Knowledge Management; Learning Measurement; Conflict Resolution; Computer Literacy; Microsoft Office; Adult Learning Theory; Presentation Skills; Employee Training; Business Relationship Management; Consulting; Relationship Building; Coordination; Research and Development (R&D); Curriculum Development, * Three (3) years of experience with Epic System software and or Electronic Medical Record System (Electronic Medical Record (EMR)).
 * Two (2) years of experience using various course development platforms (e.g., Adobe Suite, Captivate).

## Description

In addition to the responsibilities listed above, this position is also responsible for providing classroom, web-based, and one-on-one training to clinical and or technical staff; leveraging comprehensive knowledge of products, clinical, and operational workflows; reviewing the incorporation of application enhancements into each curriculum trained; training on products, process and system updates and optimization for multiple applications in support of organizational strategic initiatives to clinical end users; providing end user support during system go-lives, annual application upgrades and recommending system proficiency and address standard and non-standard end users system issues; reviewing and monitoring analysis of client business processes and functional application requirements; documenting the validation processes for the development and maintenance of the training environment; providing problem resolution of information systems related issues and escalates moderately complex
concerns from end users/clinical/training personnel; and evaluating existing application products for feasibility in meeting client requirements and develops recommendations., * Pursues effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and members. Listens to, seeks, and addresses performance feedback; provides mentoring to team members. Pursues self-development; creates plans and takes action to capitalize on strengths and develop weaknesses; influences others through technical explanations and examples. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; helps others adapt to new tasks and processes. Supports and responds to the needs of others to support a business outcome.

 * Completes work assignments autonomously by applying up-to-date expertise in subject area to generate creative solutions; ensures all procedures and policies are followed; leverages an understanding of data and resources to support projects or initiatives. Collaborates cross-functionally to solve business problems; escalates issues or risks as appropriate; communicates progress and information. Supports, identifies, and monitors priorities, deadlines, and expectations. Identifies, speaks up, and implements ways to address improvement opportunities for team.
 * Supports the review of training programs by: measuring the accuracy, comprehension, and effectiveness of training sessions with minimal guidance; providing correct answers and instruction as needed, monitoring training test scores; using survey and status reporting tools, as needed, to capture training metrics to determine the effectiveness and impact using a variety of measurement methods (e.g., evaluation and testing) and troubleshooting standard and non-standard issues, with minimal guidance; and administering and interpreting diagnostic/needs assessments of clinicians and staff to determine learning success.
 * Verifies certain standards are implemented and met by: ensuring processes are in compliance with all legal, regulatory, and accreditation requirements; ensuring that the information provided is accurate, consistent, and delivered within prescribed protocols; and implementing policies and procedures, operations, and automated systems providing information to staff and providers.
 * Participates in the creation of training content by: developing training materials (e.g., handouts, review activities, and visual aids) and implementing standard and non-standard training programs; and supporting the creation of new projects by participating in writing business cases/proposals to address training needs.
 * Participates in continuous improvement by: monitoring standard and non-standard feedback to identify procedural deficiencies and helping trainers provide refresher training; applying comprehensive knowledge of industry practices, standards, and benchmarks to refine processes across teams; and acting as an advocate to ensure continuous learning within their team and identify improvements in training.
 * Creates meaningful relationships with stakeholders by: establishing effective working relationships with internal peers and external stakeholders; and building rapport with internal customers to ensure training needs are met.
 * Trains all internal and external stakeholders by: leveraging comprehensive foundational knowledge to deliver training by creating a healthy learning environment using adult learning theory, troubleshooting training across various media, leveraging current industry practices, and regulatory requirements, and supporting business operations; and providing training to end users and escalating concerns, leveraging various forms of media (e.g., in-person, classroom, on-site, just-in-time support, web sessions, and conference calls).