> Markdown version of [/jobs/ext/3918669-it-support-specialist-ai-company](https://www.wearedevelopers.com/jobs/ext/3918669-it-support-specialist-ai-company). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist / AI Company - **Company:** Kelly Services Inc. - **Location:** San Jose, CA, United States (Remote available) - **Experience:** Experienced - **Salary:** $62,400.0 - $93,600.0 - **Contract:** Temporary to permanent - **Skills:** Microsoft Windows, Artificial Intelligence, Apple Mac Systems, JIRA, Software as a Service, Cloud Computing, Dynamic Host Configuration Protocol, Desktop Computing, Linux, Domain Name System (DNS), Identity and Access Management, Issue Tracking Systems, Virtual Private Networks (VPN), Networking Basics, Productivity Software, TCP/IP, User Provisioning Software, AI Infrastructure, Break Fix, Peripherals, Os Ticket, Slack, Laptops, Gsuite, Zendesk, User Administration, Servicenow - **Published:** October 26, 2026 - **Apply:** https://www.sanjosejobsite.com/job.asp?id=3472130045&tx=KJ3939FFF&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54 ## About the Role * 2 - 4 years of experience in Help Desk, IT Support, Desktop Support, Service Desk, or Technical Support roles * Experience resolving Tier 1 and Tier 2 support tickets in a corporate or enterprise environment * Strong troubleshooting skills across Windows, macOS, Linux, and common end-user applications * Experience supporting hardware including laptops, desktops, peripherals, printers, and mobile devices * Ability to document incidents, resolutions, procedures, and knowledge base articles Desired Skills & Experience * Experience supporting SaaS applications such as Google Workspace, Microsoft 365, Slack, Zoom, or similar platforms * Familiarity with ticketing systems such as Jira Service Management, ServiceNow, Zendesk, or Freshservice * Basic networking knowledge including TCP/IP, DNS, DHCP, VPN connectivity, and wireless troubleshooting * Experience with account provisioning, password resets, group memberships, and user lifecycle management * Strong customer service skills with a user-first mindset * Excellent verbal and written communication skills * Ability to prioritize multiple support requests in a fast-paced environment ## Description For an IT Support Specialist opportunities rarely get bigger than this! We are looking to hire someone to join a rapidly growing technology organization supporting AI infrastructure and cloud computing operations. The role is focused on delivering exceptional end-user support, resolving Tier 1 and Tier 2 technical issues, managing IT assets, and ensuring employees are able to remain productive in a fast-paced, engineering-driven environment., This is an opportunity to become a key member of an IT team supporting a highly technical workforce building next-generation technology platforms. The IT Support Specialist will serve as a primary point of contact for employee technical issues, providing hands-on troubleshooting for endpoints, software, identity management systems, and productivity platforms. Successful candidates will gain exposure to cloud technologies, enterprise SaaS ecosystems, endpoint management solutions, and infrastructure operations while helping scale support processes for a rapidly growing organization., * Tier 1 End-User Support & Ticket Resolution: 50% * Tier 2 Troubleshooting & Escalations: 20% * SaaS Administration & Account Management: 10% * Endpoint Management & Device Support: 10% * Identity & Access Management: 10% Daily Responsibilities * Respond to and resolve Tier 1 support requests involving hardware, software, access, and productivity tools * Troubleshoot and resolve Tier 2 technical issues escalated from standard support queues * Manage user provisioning, deprovisioning, password resets, and access requests * Support laptops, mobile devices, conference room technology, and peripheral equipment * Document incidents, maintain knowledge base articles, and update support procedures * Assist with onboarding, offboarding, device deployment, and asset tracking processes * Escalate complex infrastructure or engineering issues to appropriate teams and follow through to resolution