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# Microsoft Help Desk Specialist

- **Company:** Manpower
- **Location:** Arlington, VA, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Software Applications, Microsoft Dynamics, Microsoft Software, NIPRNet, Microsoft SharePoint, Information Technology, Wikis, Powerapps, Servicenow
- **Published:** October 26, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3467382183&tx=FL636FFI&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Strong federal background with experience supporting government or military IT systems.
 * Excellent verbal and written communication skills.
 * 1-2 years of experience supporting software applications, preferably Microsoft-based.
 * Experience with Help Desk operations and troubleshooting Microsoft applications.
 * Ability to work up to 100% onsite in the National Capital Region with access to NIPR and SIPR networks.

## Description

* Manage end-user support for Microsoft-based applications and systems, including troubleshooting and resolving technical issues.
 * Develop and refine standard operating procedures for ticketing and support workflows.
 * Analyze performance metrics to identify areas for operational improvements.
 * Serve as a Tier 1 and 2 support agent, escalating complex issues to program leadership as needed.
 * Maintain and update knowledge articles within the team's Wiki to ensure accurate and current support information., * Opportunity to work on impactful federal projects supporting national security and government operations.
 * Engage in continuous learning and professional development within a dynamic team environment.
 * Contribute to operational improvements and help shape support strategies.
 * Work in a collaborative environment that values diversity and inclusion.
 * Gain valuable experience with Microsoft Dynamics 365, Power Apps, SharePoint, and ServiceNow.

Upon completion of waiting period consultants are eligible for:

 * Medical and Prescription Drug Plans
 * Dental Plan
 * Vision Plan
 * Health Savings Account
 * Health Flexible Spending Account
 * Dependent Care Flexible Spending Account
 * Supplemental Life Insurance
 * Short Term and Long Term Disability Insurance
 * Business Travel Insurance
 * 401(k), Plus Match
 * Weekly Pay