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# Computer Support Specialist - -

- **Company:** Health Advocates Network, Inc.
- **Location:** New York, NY, United States
- **Experience:** Experienced
- **Salary:** $52,000.0
- **Contract:** Permanent contract
- **Skills:** JIRA, Information Systems, Issue Tracking Systems, Network Troubleshooting, Peripherals, Computer Equipment, Information Technology
- **Published:** October 26, 2026
- **Apply:** https://www.manhattanjobs.com/job.asp?id=3472089459&tx=FK3936FFF&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Technical Expertise: Knowledge of computer hardware, software, operating systems, and networks.
 * Problem-Solving: Good analytical and logical reasoning skills to identify root causes of problems.
 * Communication: Excellent verbal and written communication skills to explain complex technical concepts to non-technical users.
 * Customer Service: Patience, empathy, and a focus on customer satisfaction.
 * Organizational Skills: Ability to manage tasks, prioritize requests, and maintain detailed records.
 * Adaptability: Ability to work under pressure and in a fast-paced environment., * An Associate's or Bachelor's Degree in computer science, information systems, management systems, information technology, or cybersecurity.
 * Two years of experience in Information Technology and Customer Service.
 * Proof of eligibility to work in NYS.
 * Additional certifications may be required.

## Description

* Providing technical assistance to users via phone, email, chat, or in-person.
 * Actively monitoring and working on tickets submitted in the JIRA ticketing system.
 * Installing, setting up, and configuring new hardware, software, and peripherals.
 * Diagnosing and resolving hardware, software, and network issues for end-users.
 * Documenting technical problems, resolutions, and user guides for future reference.
 * Other duties as assigned.