> Markdown version of [/jobs/ext/3922299-lead-it-service-operations](https://www.wearedevelopers.com/jobs/ext/3922299-lead-it-service-operations). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Lead, IT Service Operations - **Company:** Sp Global, Inc. - **Location:** New York, NY, United States - **Experience:** Expert - **Salary:** $125,000.0 - $155,000.0 - **Contract:** Permanent contract - **Skills:** Java (Programming Language), Multitier Architecture, Artificial Intelligence, Amazon Web Services, Server Applications, JIRA, Microsoft Azure, Bash Shell, Oracle WebLogic Server, Cloud Computing, Cloud Engineering, Continuous Delivery, Continuous Integration, Data Recovery, DevOps, Distributed Systems, Middleware, Java Platform Enterprise Edition (J2EE), Github, Revision Control Systems, IBM WebSphere MQ, IBM Websphere Application Server, Issue Tracking Systems, Java Message Service (JMS), WildFly (JBoss AS), Python (Programming Language), Windows PowerShell, Shell Script, Datadog, Scripting, System Availability, Prompt Engineering, Spring-boot, Generative AI, Cloudformation, Infrastructure Automation Frameworks, Information Technology, Terraform, Splunk, GPT, Servicenow - **Published:** October 26, 2026 - **Apply:** https://www.manhattanjobs.com/job.asp?id=3467325728&tx=YT1818THD&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54 ## About the Role * Good knowledge of UNIX/Linux systems and technologies - including shell scripting , OS configuration and troubleshooting * Good knowledge of the Java eco system, JEE applications and application servers e.g. JBoss, Oracle WebLogic, IBM WebSphere * Understanding of messaging-oriented middleware especially JMS (e.g. IBM MQ, Active MQ) * Hands on experience of working in the AWS cloud (AWS preferred) * Knowledge of AWS Cloud formation/Azure DevOps/Terraform and Experience with configuration and deployment management in a scripting language * Experience of supporting a high uptime/high availability (24x7) system * Prior experience of Incident Management/Ticketing Systems (e.g. Jira, ServiceNow) and workflows * Experience in source control systems (e.g. GITHub) - branching, hook scripting, access control, backup & recovery * Good knowledge of cloud computing concepts AI & Productivity Tooling (Modern Skills): * Good knowledge of GenAI tools (e.g. ChatGPT ) * Familiarity with prompt engineering or using AI to automate documentation, scripting, monitoring * Experience using AI to accelerate DevOps, CI/CD pipelines, or observability tooling is a major advantage. Additional Preferred Qualifications: * Proven experience in monitoring, analysing, and optimizing large-scale distributed systems in a cloud environment. * Strong scripting and automation skills (PowerShell, Bash, Python) - bonus if paired with AI-based infrastructure tools. * AWS certification or similar credentials are a plus. * Ability to estimate usage costs and identify operational cost control mechanisms * Experience with observability and monitoring platforms (e.g. Splunk, Datadog) * Understanding of Continuous Integration and Continuous Delivery , concepts and tooling * Experience of Springboot would be an advantage Soft Skills: * 9+ years of experience as a cloud engineer. * Strong problem-solving skills with a growth mindset and openness to AI-powered innovation. * Excellent communication and cross-functional collaboration abilities. * Capable of managing priorities and meeting deadlines in a fast-paced, continuously evolving environment. * Occasional outside support hours will be required as part of an on-call rota to provide 24/7 cover * Action Managed Services requests within defined SLAs * Be familiar with operating in a challenging environment supported from different locations and should also have a strong appreciation of Development processes, tool sets and delivery infrastructure, and be comfortable working with multiple differing systems and tools. * Bachelor's degree in computer science, preferably engineering graduate or equivalent ## Description As a Cloud Engineer , you'll be an integral part of our global team of Cloud Engineers to help manage client & internal environments hosted in AWS for our enterprise-grade applications in the Corporate Actions & Custody domain. The team is responsible for all the infrastructure and automation required to support continuous integration and continuous delivery both for client cloud (UAT and Production) environments and internal environments We foster an open, inclusive environment where all perspectives are valued. Our team is focused on driving innovation, leveraging cutting-edge AI technologies, and maximizing engineering efficiency . We prioritize clean architecture, real-time performance, and data quality., At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets., S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: Know Your Rights: Workplace discrimination is illegal (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) * - 103 - Middle Management (EEO Job Group) (inactive), 10 - Officials or Managers (EEO-2 Job Categories-United States of America), IFTECH103.2 - Middle Management Tier II (EEO Job Group)