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# Tier 2 Service Desk Technician

- **Company:** TEKSYSTEMS INC.
- **Location:** Carrollton, TX, United States
- **Experience:** Expert
- **Salary:** $60,000.0 - $60,320.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Products, Apple Mac Systems, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Office, Networking Basics, Software Engineering, Wide Area Networks, Information Technology
- **Published:** October 26, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3466718651&tx=KP6565FFJ&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* CompTIA A+ and Net+ certifications or at least 5+ years of experience in IT performance

analysis and end-user support in the health industry.

 * Ability to lift up to 75 lbs. and assist with equipment setup and relocation when

necessary.

 * Proficiency in customer relationship management (CRM) and task management

software.

 * Exceptional analytical and problem-solving skills.
 * Advanced collaboration, communication, and interpersonal skills.
 * Excellent organizational and time management skills.
 * MacOS experience or certification is highly preferred, particularly for supporting end

users who rely on Apple products and services.

 * Networking fundamentals
 * Troubleshooting network connectivity
 * Troubleshooting ISP outages
 * Understanding of VPN
 * LAN/WAN connectivity
 * Skills

Help desk support, Troubleshooting, Customer service, Windows 11, Office 365

Top Skills Details

Help desk support,Troubleshooting,Customer service,Windows 11,Office 365, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

We are seeking a highly capable Service Desk Analyst to assess and optimize the performance of our end-user IT systems and software. The Service Desk

Analyst will be responsible for analyzing IT system performance, resolving IT equipment and software issues, and providing IT support to onsite staff and partner offices., * Resolve incoming end-user IT-related issues for remote partner offices and onsite users.

 * Prioritize the resolution of IT concerns and escalate issues to relevant stakeholders.
 * Perform system installations, updates, and maintenance for practice management

systems.

 * Collaborate with vendors to resolve remote partner office issues.
 * Document processes and maintain service desk records.
 * Actively participate in staff meetings to recommend optimizations for IT performance

and prevent future problems.

 * Collaborate with internal departments to ensure IT needs are met.