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# Product Support Specialist

- **Company:** CAI, Inc.
- **Location:** Newark, DE, United States
- **Salary:** $41,600.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Digital Data, Microsoft Office
- **Published:** October 26, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3468890755&tx=JJ8175FFJ&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* High school diploma or equivalent
 * A minimum of one year of experience in data entry
 * At least one year of customer service experience
 * Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.)
 * Exceptional organizational skills with keen attention to detail
 * Ability to perform and analyze financial calculations with accuracy
 * Strong problem-solving skills and ability to synthesize data from multiple sources to inform decisions
 * Analytical proficiency to evaluate complex issues and identify patterns, trends, or root causes
 * Excellent written and verbal communication skills; fluency in English is required
 * Self-motivated and dependable individual with a commitment to making a positive impact in the community while collaborating in a team-oriented environment
 * Reliable transportation to/from the office with punctual attendance
 * Availability to work onsite full-time, including occasional Saturdays (minimum once per month, if necessary)
 * Capability to remain seated for extended periods and perform desk-based tasks

Preferred

 * Familiarity with Medicaid or other public assistance program eligibility requirements
 * Bilingual communication skills with strong written proficiency

Physical Demands

 * Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
 * Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
 * Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

## Description

The Product Support Specialist will provide data entry of Medicaid Renewal applications, ensuring a quality application is entered into the eligibility system., We are looking for a Product Support Specialist to provide data entry of Medicaid Renewal applications, ensuring a quality application is entered into the eligibility system. This position will be full-time and onsite in Newark, DE.

What You'll Do

 * Acquire and maintain a thorough understanding of Federal and State laws, Medicaid regulations, standards, and State policies governing public assistance programs
 * Adhere to all CAI and State security protocols and compliance requirements
 * Utilize computer inquiry systems to retrieve necessary verification documents and information
 * Facilitate the onboarding process for new clients by conducting intake assessments to evaluate Medicaid eligibility
 * Process Medicaid renewal applications for clients renewing their medical benefits
 * Analyze financial data and perform calculations for accurate input into the eligibility system
 * Conduct interviews with clients to obtain and exchange sensitive information needed for eligibility determinations
 * Collaborate with clients to securely collect application documents in digital formats (e.g., PDF, JPG)
 * Maintain detailed case management records and documentation using the eligibility system
 * Act as witness at fair hearings for client's appealing their eligibility determination, as necessary
 * Participate in individual and team meetings to stay updated on processes, procedures, and policy changes
 * Perform additional case management tasks as required to support program goals