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# Service Desk SRM Technician

- **Company:** Leidos, Inc.
- **Location:** Norfolk, VA, United States
- **Contract:** Permanent contract
- **Skills:** Active Directory, CompTIA Security+, Computer Networks, Knowledge Management, Windows PowerShell, Computer Network Technologies, Information Technology, User Accounts
- **Published:** October 26, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3467970361&tx=JP2721FFG&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* High school education or equivalent and 1-3 years general experience, or equivalent combination of experience and college level education
 * Minimum of 6 months of tenure with the NMCI Service Desk
 * Individuals on a Performance Improvement Plan or Attendance Warning will not be considered
 * 8570 certification - CompTIA Security +CE
 * Three months or more experience supporting NNPI and/or SIPR in a Tier 1 role.
 * Ability to attain Flank Speed Tier 1.5 qualification within 30 days.
 * Superior skills in both written and verbal communication.
 * Proficiency with Microsoft PowerShell
 * Strong problem-solving skills.
 * Advanced knowledge of computer and networking technology.
 * Ability to effectively document issues, troubleshooting steps, and resolutions implemented.
 * Understands NMCI internal structure, processes and tools.
 * Proficient with HPSM ticketing and Knowledge Management System.
 * Must be a US Citizen.
 * Able to work assigned shifts as needed, including overnights and weekends., Candidates Bachelor's degree in Computer Science, Engineering, Business, or related IT or equivalent work experience 2 years of experience on NMCI Service Desk
 * Candidates with fewer than 4 attendance occurrences in a rolling 90-day period
 * Candidates with strong metrics in PAR and AHT
 * Proactive learner who takes ownership of their own growth and career development

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

## Description

The SMIT Service Desk SRM Team has an opening for an experienced technician to work in our Norfolk, VA office. The Service Request Management teams receive a wide variety of requests from Contract Technical Representatives (CTR) including access to applications, software enhancements, computer upgrades and new mobile phones. These types of requests are categorized as a 'request for service' and the Service Request Management teams identifies the process to handle service requests as 'request fulfillment'., As a Service Desk SRM Technician, you will:

 * Create and update computer objects in Microsoft Active Directory.
 * Create and update functional accounts and mailboxes in Microsoft Active Directory.
 * Support administration of network share folders through the addition and removal of share administrators.
 * Reactivation/deactivation of user accounts including the transfer of user mailbox and data.
 * Addition and removal of VIP and EVIP status including storage increase/decrease, mailbox transfers, and profile updates.
 * Answer internal and external customer inquiries concerning submitted Service Requests via either by email or telephone.
 * Schedule Field Service to perform a customer's requested move within a site.
 * Take action on any customer issue and or coordinate the escalation of the issue to the applicable internal team for corrective action.
 * Successfully resolve technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
 * Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty through enterprise).
 * Proactively assist customers to avoid or reduce problem occurrence.
 * Participates in projects for process or quality improvements.