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# Help Desk/Service Desk Support Rep

- **Company:** Adecco
- **Location:** Chattanooga, TN, United States (Remote available)
- **Salary:** $52,000
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, User Authentication, Software Documentation, Multi-Factor Authentication, Web Browsers
- **Published:** October 26, 2026
- **Apply:** https://www.administrativejobs.com/job.asp?id=3467513934&tx=ZT1918TYV&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

The ideal candidate enjoys troubleshooting, delivering excellent customer service, and working in a fast-paced support environment., * Previous Help Desk support experience preferred

 * Ability to troubleshoot technical issues using documented procedures.
 * Technical Support Knowledge
 * Excellent Customer Service Skills
 * Strong Communication Skills
 * High School Diploma/GED
 * Attention to detail
 * Basic understanding of: Windows operating systems Web browsers

## Description

This short-term (3 months) role serves as the first point of contact for technical and access-related issues, helping users quickly resolve problems so they can continue serving customers and conducting business., * Customer Service Focus

 * Answer inbound service desk calls from: Independent 1099 insurance agents Client employees accessing enrollment systems Customers requiring technical assistance or agent transfers
 * Troubleshoot technical issues and provide first-call resolution whenever possible.
 * Create and document support tickets with detailed and accurate information.
 * Escalate issues to appropriate support teams when resolution is beyond established support guidelines.
 * Assist users with login and account access issues across company and enrollment platforms.
 * Support multi-factor authentication solutions, including: Microsoft Authenticator Passkeys Email verification methods
 * Troubleshoot common browser, application, and hardware-related issues.
 * Utilize knowledge articles, job aids, and support documentation to guide issue resolution.
 * Maintain professionalism and empathy while assisting callers who may be experiencing technical challenges.
 * Follow established service desk procedures, security requirements, and documentation standards. Meet productivity, quality, and customer service expectations.
 * Common Support Areas Company portal access
 * Enrollment platform access Password resets and account recovery Multi-factor authentication (MFA) Microsoft Authenticator troubleshooting Passkey setup and support Browser troubleshooting Application access issues Email access and authentication Driver installation and updates
 * Basic hardware troubleshooting
 * Ticket documentation and case management