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# Resident Engineer - Data Center Infrastructure

- **Company:** Zones, Inc.
- **Location:** Endicott, NY, United States
- **Experience:** Expert
- **Contract:** Temporary contract
- **Skills:** Cloud Computing, Data Centers, Linux, Microprocessors, RAID, Firmware, Hyper-V, Issue Tracking Systems, Windows Servers, NetApp Applications, Dell PowerEdge, Virtualization Technology, VMware VSphere, Diagnostic Tools, Computer Network Operations, Storage Devices, Comptia Server+, Pure Storage, Information Technology, Hardware Asset Management, Hardware Infrastructure, Nutanix, Cisco
- **Published:** October 26, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3467584066&tx=VT656TYI&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

We are seeking an experienced Resident Service Engineer with 5+ years of hands-on experience supporting enterprise server hardware in data center environments. The ideal candidate will be responsible for the installation, maintenance, troubleshooting, repair, and upgrade of server infrastructure across customer and company-operated data centers. This role requires strong hardware diagnostics expertise, excellent customer service skills, and the ability to work independently in mission-critical environments.

The successful candidate will possess in-depth knowledge of enterprise-class servers, storage systems, rack infrastructure, and data center operational best practices while maintaining a strong focus on uptime, quality, and customer satisfaction., * Minimum 5 years of experience supporting enterprise server hardware in data center environments.

 * Associate degree in Information Technology, Computer Science, Electronics, or equivalent work experience.
 * Hands-on experience with server platforms from manufacturers such as:
 * Supermicro
 * Dell PowerEdge
 * Hewlett Packard Enterprise (HPE)
 * Lenovo
 * Cisco UCS
 * Strong understanding of:
 * Server architecture
 * RAID technologies
 * Power and cooling systems
 * Storage infrastructure
 * Data center operations
 * Experience performing hardware diagnostics and break-fix repairs.
 * Working knowledge of Linux and Windows Server operating systems.
 * Familiarity with ticketing and asset management systems.
 * Ability to read and interpret technical documentation, wiring diagrams, and installation procedures.
 * Strong written and verbal communication skills.
 * Ability to lift equipment up to 50 lbs and work in raised-floor data center environments.

Preferred Qualifications

 * Industry certifications such as:
 * Supermicro Specialist
 * Cisco Certified Technician (CCT)
 * CompTIA Server+ Dell EMC Proven Professional
 * HPE ASE or ATP
 * Microsoft Certifications
 * Experience supporting storage systems including Dell EMC, NetApp, or Pure Storage.
 * Knowledge of virtualization technologies such as VMware vSphere, Hyper-V, or Nutanix.
 * Familiarity with cloud infrastructure and hybrid data center environments.

## Description

* Perform break-fix maintenance and hardware replacement activities for servers, storage devices, and supporting infrastructure.
 * Diagnose and resolve server hardware failures including GPU's, CPUs, memory, motherboards, RAID controllers, and power supplies.
 * Conduct preventive maintenance inspections and health checks on data center equipment.
 * Support hardware upgrades, firmware updates, and technology refresh projects.
 * Perform rack-and-stack activities, structured cabling, labeling, and hardware inventory management.
 * Troubleshoot server performance, connectivity, and hardware-related issues using diagnostic tools and vendor utilities.
 * Coordinate with Network Operations Centers (NOC), System Administrators, Data Center Operations teams, and OEM support organizations.
 * Document all service activities, troubleshooting steps, repairs, and asset updates within ticketing systems.
 * Ensure compliance with data center standards, change management procedures, and safety protocols.
 * Respond to scheduled maintenance activities and emergency service requests within established SLAs.
 * Provide technical support for multiple server platforms and vendor technologies.
 * Maintain accurate records of spare parts inventory and equipment lifecycle status.
 * Participate in on-call support rotations and after-hours maintenance windows as required.