> Markdown version of [/jobs/ext/3928097-it-systems-support-specialist](https://www.wearedevelopers.com/jobs/ext/3928097-it-systems-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Systems Support Specialist - **Company:** Communities First, Inc. - **Location:** Flint, MI, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Microsoft Outlook, CompTIA Network+, Information Systems, Computer Programming, Desktop Computing, Issue Tracking Systems, Internetworking, Inventory Management Software, Microsoft Office, Networking Basics, Microsoft SharePoint, TCP/IP, Visual Systems, Backup and Restore, Wireless Access Point, Wireless Networks, Wi-Fi Technology, Network Routers, Bicsi, Peripherals, Information Technology, Laptops - **Published:** October 26, 2026 - **Apply:** https://www.careerbuilder.com/job-details/it-systems-support-specialist-flint-mi--13f693e4-e9aa-4728-9658-242e0ddfa55e ## About the Role Systems Administration/Management, Information Technology & Information Systems, Technical Support, Systems Administration/Management, Information Technology & Information Systems, Technical Support, Economic Development, Affordable Housing, Nonprofit, Customer Support/Service, * High School Diploma or GED required. * Associate degree, technical certification, or equivalent work experience preferred. Required Knowledge, Skills, Abilities, Training, and Experience: * Minimum of 3 years of hands-on IT support experience required. * Experience supporting Windows operating systems and Microsoft 365 environments. * Working knowledge of networking fundamentals including TCP/IP, Wi-Fi, switches, and routers. * Experience with low voltage cabling, security camera systems, or access control systems preferred. * Strong troubleshooting and problem-solving skills with the ability to diagnose technical issues independently. * Ability to communicate technical information clearly to non-technical users. * Strong organizational skills with the ability to manage multiple priorities and requests. * Experience working with ticketing systems, inventory tracking, and technical documentation preferred. * Proficiency in Microsoft Office Suite including Outlook, Word, Excel, and Teams. * Strong work ethic and initiative; desire to work in an entrepreneurial, team-based environment. * Ability to work collaboratively with diverse teams and community partners. * Valid driver's license and reliable transportation required. * Supporting CFIs off-site technical needs. Preferred Certifications: * CompTIA A+ * CompTIA Network+ * Microsoft Fundamentals Certifications * Low Voltage or BICSI Certifications ## Description The IT Systems Support Specialist is responsible for providing day-to-day technical support and maintaining the organization's technology infrastructure across multiple sites. This role supports both Level 1 and Level 2 IT functions, including user support, workstation setup, networking, systems troubleshooting, and technology administration. In addition, this role supports low-voltage and infrastructure-related technology systems, including security cameras, wireless access points, access control systems, cabling, audio/visual equipment, and related building technologies. The ideal candidate is a hands-on problem solver who can independently troubleshoot technical issues while providing exceptional customer service to staff and organizational partners. Essential Functions: IT Support & Systems Administration * Provide Level 1 and Level 2 technical support for staff across multiple locations. * Troubleshoot hardware, software, network, printer, email, and connectivity issues. * Configure, deploy, and maintain desktops, laptops, mobile devices, printers, and peripherals. * Assist with Microsoft 365 administration including Outlook, Teams, OneDrive, and SharePoint support. * Set up and deactivate employee accounts, permissions, and equipment during onboarding and offboarding. * Maintain inventory of IT equipment, software licenses, and technology assets. * Document support requests, resolutions, and technical procedures. * Coordinate with third-party vendors, managed service providers, and internet providers as needed. Network & Infrastructure Support * Assist with maintaining wired and wireless network infrastructure across office, housing, and event locations. * Troubleshoot internet connectivity, routers, switches, access points, and related systems. * Support cybersecurity best practices including endpoint protection, password security, and system updates. * Assist with system backups, equipment updates, and technology maintenance schedules. Low Voltage & Technology Systems * Install, terminate, and troubleshoot Cat5/Cat6 cabling and low voltage systems. * Support installation and maintenance of security cameras, access control systems, and related infrastructure. * Assist with conference room technology, projectors, displays, smart TVs, and audio/visual systems. * Organize and maintain network racks, cable management systems, and technology closets. * Support technology needs for organizational events, meetings, and community programming. Operational Support * Travel between organizational sites as needed to provide technical support. * Maintain organized records of equipment, warranties, and maintenance schedules. * Assist with identifying opportunities to improve operational efficiency through technology solutions. * Ensure compliance with organizational policies, safety procedures, and technology standards. * Other duties as assigned.