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# Desktop Support Analyst

- **Company:** Robert Half
- **Location:** Kaukauna, WI, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Zebra (Programming Language), Microsoft Windows, Active Directory, Computer Networks, Desktop Computing, Microsoft Software, Print Servers, Software Deployment, Computer Network Technologies, Software Troubleshooting, Computer Equipment, Deployment Automation, Cisco, Windows Client
- **Published:** October 26, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3472129245&tx=KJ3939FFF&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Serve as the onsite point of execution for broader infrastructure teams by carrying out technical instructions accurately and reporting findings clearly. Requirements - 5+ years of experience providing desktop support in an onsite technical environment.
 * Strong working knowledge of Windows 10, desktop hardware, workstation imaging, and end-user support processes.
 * Experience supporting Active Directory and Microsoft 365 in a business setting.
 * Ability to troubleshoot printer, driver, and print server issues, particularly with HP devices.
 * Foundational understanding of networking concepts, including connectivity testing, protocols, switching, and basic Cisco environments.
 * Experience with device deployment methods such as Autopilot and standard desktop imaging practices.
 * Familiarity with barcode scanners, handheld devices, and related support in an operational or industrial setting.
 * Flexibility to work onsite five days a week and adapt to plant support priorities as needed. Technology Doesn't Change the World, People Do., All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

## Description

* Deliver onsite technical support for desktop systems, workstations, and end-user hardware within the plant environment.
 * Diagnose and resolve issues involving Windows 10 devices, software deployment, application removal, and general workstation performance.
 * Support printer operations by identifying and correcting problems related to HP printers, print drivers, and print connectivity.
 * Assist with network-related troubleshooting by following established guidance, testing connectivity, and helping identify the source of communication failures.
 * Provide user and device support within Active Directory and Microsoft 365, including access-related issues and basic account administration.
 * Participate in device imaging and deployment efforts, including Autopilot rollouts and workstation setup for new or replacement equipment.
 * Work with basic switching and Cisco network components to support installation activities and onsite troubleshooting needs.
 * Maintain and troubleshoot barcode and handheld scanning equipment, including Zebra scanners used in plant operations.