> Markdown version of [/jobs/ext/3928634-cloud-support-engineer](https://www.wearedevelopers.com/jobs/ext/3928634-cloud-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Cloud Support Engineer - **Company:** Mantech International Corporation - **Location:** Vienna, VA, United States - **Contract:** Permanent contract - **Skills:** Amazon Web Services, Microsoft Azure, Cloud Computing, Cloud Engineering, Collaborative Software, CompTIA Network+, CompTIA Security+, Information Systems, Linux, Information Technology Operations, Linux System Administration, Microsoft Office, Cloud Services, Google Cloud, ServiceNow IT Service Management, Containerization, Kubernetes, Information Technology, Gsuite, Comptia Linux+, ServiceNow Customer Service Management, Cisco, Servicenow - **Published:** October 26, 2026 - **Apply:** https://www.techcareers.com/job.asp?id=3466740167&tx=FR6764FFI&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54 ## About the Role * Bachelor's degree in Computer Science, Information Systems, Engineering, Mathematics, or related discipline * Education Substitutions: * Four (4) years of additional relevant experience may be substituted for a bachelor's degree * An associate's degree in computer science, Information Systems, Engineering, Mathematics, or related discipline and two (2) years of additional relevant experience may be substituted for a bachelor's degree * AWS Cloud Practitioner or Azure Fundamentals (AZ-900): each may substitute 0.5 years' experience * CompTIA Security+, ITIL Foundation, CompTIA Network+, or CompTIA A+: each may substitute 1 year experience * AWS Solutions Architect Associate, Azure Administrator, Google Cloud Engineer, Cisco CCNA, CompTIA Linux+ Professional, Azure Solutions Architect (AZ-305), Google Professional Cloud Architect, or CISSP: each may substitute 2 years' experience * Other relevant certifications: each may substitute 0.5 years' experience * Experience in Linux system administration (command-line management, networking, and service operations) * Knowledge of Kubernetes environments, including container management, basic cluster troubleshooting, and deployment verification * Experience with ticketing, alerting, and incident response tools * Strong written and verbal communication skills, with the ability to clearly articulate technical issues to both technical and non-technical audiences. Preferred Qualifications: * 8140 Compliance (Combination of technical degree or certifications such as CompTIA Network+CE, CompTIA A+ CE, CompTIA Security+ CE, CCNA Security, CND, etc) * Experience with ServiceNow ticketing, alerting, and incident response tools * Experience with ServiceNow Customer Service Management (CSM) module * Background supporting IT operations or cloud service environments within DoD or Intelligence Community customers * Familiarity with ITIL frameworks, incident lifecycle management, and enterprise support workflows * Experience in hybrid or on-prem/cloud integrated environments * Proficiency with Google Workspace or Microsoft Office collaboration tools Clearance Requirements: * An active/current TS/SCI with Polygraph is required for this position. Physical Requirements: * Must be able to remain in a stationary position 50% * Needs to occasionally move about inside the office to access file cabinets, office machinery, etc. * Frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations ## Description * Diagnosing, resolving, and tracking complex support cases through ServiceNow, phone, and email channels; ensuring all incidents are properly documented and closed in accordance with SLAs * Monitoring and triaging incidents triggered by automated alerting systems; following established SOPs and runbooks for investigation and escalation * Independently resolving technical issues related to Linux and Kubernetes infrastructure with minimal supervision, escalating only when engineering support is required * Partnering with product and backline engineers to reproduce issues, validate fixes, and enhance system stability and documentation * Identifying trends or repeat incidents and providing structured feedback to engineering and process improvement teams * Delivering high-touch, mission-critical support to government and enterprise customers; ensuring clear, timely, and professional communication during all incident phases * Contributing to updating and refining documentation, runbooks, and response procedures to continuously enhance service reliability and efficiency * Prioritizing, managing, and resolving multiple incidents under pressure to ensure operational continuity. * Work Shift - Days, Evenings, and Nights openings. Schedule to include but not limited to rotating weekends that may be required. Schedule subject to change based on business need.