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# Technology Support Analyst

- **Company:** Manpower
- **Location:** Charlotte, NC, United States
- **Experience:** Starter
- **Salary:** $52,000.0 - $62,400.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Excel, Active Directory, Cloud Storage, Software Documentation, Cyber Security, Data Security, Ghost (Backup Software), Issue Tracking Systems, Microsoft SharePoint, Stemming, Technical Data Management Systems
- **Published:** October 26, 2026
- **Apply:** https://www.beyondcharlotte.com/job.asp?id=3467482244&tx=DT10798UYV&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Experience: 0-3 years of experience in Help Desk, IT Support, Desktop Support, or customer-facing technical support.
 * Technical Fundamentals: Basic understanding of Active Directory concepts (users, groups, permissions), file shares, and cloud storage (OneDrive/SharePoint).
 * Communication Skills: Exceptional verbal and written communication skills with the ability to explain technical security requirements to non-technical business users in a clear, patient manner.
 * Service & Tracking Tools: Experience working with ticketing systems, case management platforms, or Excel-based tracking logs.
 * Attributes: High attention to detail, strong organization, responsiveness, and comfort working in a structured, process-driven corporate environment.
 * Onsite Presence: Ability to work 100% onsite in Charlotte, NC (28202) .

## Description

We are seeking a proactive, customer-focused Help Desk / User Outreach Analyst to support enterprise-wide data cleanup and security initiatives for a premier financial institution in Charlotte, NC (28202). In this role, you will serve as the primary front line for end-user engagement, fielding inquiries and guiding employees through remediation activities related to Enterprise Information Protection (EIP) and data exposure findings.

This position bridges technical data protection efforts with business users-helping employees understand and execute cleanup actions (such as removing inappropriate access, eliminating sensitive data stored in plain text, and properly managing files on OneDrive/Network drives). You will work closely with Cybersecurity, IT support teams, and business stakeholders to reduce exposure risk and improve overall data hygiene across Active Directory-integrated environments., * Tier 1 Intake & User Engagement: Serve as the first point of contact for end-user inquiries stemming from automated data remediation alerts and cleanup campaigns.

 * Targeted Outreach & Guidance: Conduct direct user outreach (via Email, MS Teams, and calls) to guide employees through required remediation actions (e.g., deleting plain-text sensitive files, resolving Ghost Drive access, properly sharing MS product links).
 * Tracking & Documentation: Log and document user responses, completion actions, and exceptions in ticketing systems or tracking tools. Maintain standardized FAQs and user documentation.
 * Triage & Escalation: Perform initial issue classification and troubleshooting; escalate complex technical or security cases to L2 teams or Cybersecurity specialists as needed.
 * Campaign Support & Office Hours: Support campaign-based remediation follow-ups, report on completion statuses, and conduct manned office hours for Active Directory end users.
 * End-User Troubleshooting: Provide general technical support for software/hardware issues related to post-go-live remediation workflows.