> Markdown version of [/jobs/ext/3930059-aws-contact-center-engineer](https://www.wearedevelopers.com/jobs/ext/3930059-aws-contact-center-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # AWS Contact Center Engineer - **Company:** Unitedhealth Group Inc - **Location:** Eden Prairie, MN, United States (Remote available) - **Salary:** $72,800.0 - $130,000.0 - **Contract:** Permanent contract - **Skills:** Java (Programming Language), Automatic Call Distributor, Application Programming Interfaces (APIs), Artificial Intelligence, Amazon Web Services, Software Code Optimization, Computer Programming, Software Debugging, Github, Integrated Development Environments, Python (Programming Language), Team Foundation Server, Node.Js, Productivity Software, Software Engineering, Systems Integration, Amazon Connect, Dynamic Routing, Genesys, System Availability, AWS Lambda, AI Coding Agents, Backend, Git, Software Version Control - **Published:** October 26, 2026 - **Apply:** https://www.techcareers.com/job.asp?id=3466803013&tx=FL737FFJ&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54 ## About the Role * Bachelor's degree OR 4+ years of software development experience * 2+ years of hands-on experience designing, developing, and building Amazon Connect contact flows * 2+ years of experience in call routing design, configuration, and implementation, including routing profiles, queues, callbacks, emergency messaging, and dynamic routing * 1+ years of experience working with version control systems such as Git, GitHub, or TFS * 1+ years of experience or technical familiarity with Genesys contact center environments * Demonstrated strong problem-solving, debugging, and system troubleshooting abilities * Professional communication skills with experience collaborating across diverse, cross-functional engineering teams, * Knowledge of, or experience with, integrating contact center solutions with backend systems using Application Programming Interfaces (APIs) * AWS certifications, such as AWS Certified Developer or AWS Solutions Architect * Experience working in an Agile/Scrum development environment * Familiarity with AI-assisted software development practices, such as using productivity tools to optimize code quality * Programming experience using Python, Node.js, or Java, including developing with AWS Lambda *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. ## Description * Design, develop, and build robust Amazon Connect contact flows to support modernized contact center operations * Architect and implement complex call routing designs, including routing profiles, queues, callbacks, emergency messaging, and dynamic business hours or holiday routing * Build, deploy, and maintain backend integration solutions using Python, Node.js, or Java with AWS Lambda functions * Use enterprise-approved AI tools to streamline workflows, automate coding tasks, and drive continuous improvement * Use version control platforms such as Git, GitHub, or TFS to manage and deploy clean, maintainable, and well-documented code * Troubleshoot, debug, and resolve software errors and system issues to ensure high availability and reliability of routing services * Collaborate closely with cross-functional teams, architects, and stakeholders to translate functional requirements into scalable technical solutions * Evaluate emerging technology trends to inform routing designs, system integrations, and strategic engineering innovations You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.