> Markdown version of [/jobs/ext/393006-premier-technical-support-manager](https://www.wearedevelopers.com/jobs/ext/393006-premier-technical-support-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Premier Technical Support Manager

- **Company:** Lenovo
- **Location:** Essen, Germany
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Microsoft Office, Performance Monitor
- **Published:** June 18, 2026
- **Apply:** https://de.indeed.com/viewjob?jk=f399525d127ce37f

## About the Role

Do you have experience in Project management?, * Strong understanding of PC technologies, market trends, and competitive landscape

 * Confident communicator able to engage with senior stakeholders, including CXO level
 * Excellent presentation, communication, and interpersonal skills
 * Advanced proficiency in Microsoft Office and overall digital/technical tools
 * Highly organized, proactive, and comfortable managing multiple priorities in a fast-paced environment
 * Proven ability to build, lead, and motivate high-performing teams across functions
 * Solid background in IT/Technical Services, including support and/or field services exposure
 * Experience in project management, team leadership (including distributed teams), and basic financial understanding

## Description

Join Lenovo's Solutions & Services Group (SSG) as a Premier Technical Support Manager, leading a team that delivers best-in-class support to our premium customers. Based in Essen, you will drive team performance, enhance technical capabilities, and continuously improve service quality and customer experience.

You'll manage a team handling complex technical issues across Lenovo's client portfolio, while working closely with cross-functional stakeholders to meet KPIs, optimize operations, and represent the voice of the customer across the business.

You will report to the Europe & META Premier Delivery Regional Manager., * Lead day-to-day management of Premier Support team, including shifts, workload, and team wellbeing

 * Drive performance through coaching, feedback, and structured development within Lenovo framework
 * Own KPI tracking and improvement, using dashboards to identify gaps and boost service quality
 * Analyze data and reports to create clear action plans and continuous improvement initiatives
 * Design and implement training programs aligned with new technologies and team skill growth
 * Ensure the team stays technically strong, up to date, and "best in class"
 * Champion excellent customer experience by identifying issues and driving root-cause improvements
 * Collaborate closely with Service Delivery, Sales, GM, Marketing, Finance, and regional stakeholders


## Related Videos

- [Inside Mercedes-Benz: How CIO Katrin Lehmann is Empowering 5,000 Developers and Driving Digital Change](https://www.wearedevelopers.com/videos/1360-inside-mercedes-benz-how-cio-katrin-lehmann-is-empowering-5-000-developers-and-driving-digital-change)
- [Automate everything via NodeJS and Puppeteer](https://www.wearedevelopers.com/videos/322-automate-everything-via-nodejs-and-puppeteer)
- [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail)
- [Successful talent development in tech: A joint journey of executives and talents](https://www.wearedevelopers.com/videos/1497-successful-talent-development-in-tech-a-joint-journey-of-executives-and-talents)
- [From Doubt to Confidence: How Sentry Uses Verdaccio to Bulletproof SDK Releases](https://www.wearedevelopers.com/videos/739-from-doubt-to-confidence-how-sentry-uses-verdaccio-to-bulletproof-sdk-releases)
- [Data Science on Software Data](https://www.wearedevelopers.com/videos/162-data-science-on-software-data)

## Related Articles

- [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023)
- [Best Companies to Work For in Germany: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/33-best-companies-to-work-for-in-germany-top-25-companies-in-2023)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)
- [Frontend Developer Salary in Germany [2023]](https://www.wearedevelopers.com/magazine/195-frontend-developer-salary-in-germany-2023)
- [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer)