> Markdown version of [/jobs/ext/3931126-desktop-support-technician](https://www.wearedevelopers.com/jobs/ext/3931126-desktop-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician - **Company:** TEKSYSTEMS INC. - **Location:** Pompano Beach, FL, United States - **Experience:** Starter - **Salary:** $45,760.0 - $56,160.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Collaborative Software, Information Systems, Computer Networks, Data Recovery, Desktop Computing, Issue Tracking Systems, IT Management, Network Troubleshooting, System Center Configuration Manager, Network Connections, Azure Active Directory, Software Deployment, Software Vulnerability Management, Cisco WebEx, Windows Desktop, Scripting, Enterprise Software Applications, ServiceNow IT Service Management, Microsoft InTune, Information Technology, Laptops, Qualys, Unified Endpoint Management - **Published:** October 26, 2026 - **Apply:** https://www.techcareers.com/job.asp?id=3474070222&tx=JT9486TYT&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54 ## About the Role * 1-3+ years of experience in Desktop Support, Help Desk, Technical Support, or related IT roles. * Experience supporting Windows desktops, laptops, and enterprise applications. * Prior experience using IT ticketing systems to manage incidents, requests, and service delivery. * Strong troubleshooting skills across hardware, software, and network-related issues. * Familiarity with endpoint management tools such as MECM/SCCM, Microsoft Endpoint Manager, or Intune. * Experience supporting video conferencing and collaboration technologies. * Basic understanding of networking concepts and enterprise infrastructure environments. * Experience with scripting and/or automation technologies is preferred. * Excellent customer service, communication, and problem-solving skills. * Ability to manage multiple priorities in a fast-paced environment. * Strong organizational and time management abilities. * Ability to work independently and collaboratively within a team environment. * Ability to lift up to 50 pounds., * Associate's or Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent professional experience. * Enterprise IT support experience. * Experience supporting Microsoft 365 environments. * Familiarity with Qualys vulnerability management solutions. * Exposure to Active Directory, Azure AD/Entra ID, and Group Policy. * Experience with automation, scripting, or process improvement initiatives. Technical Environment * Windows Desktop & Laptop Support * Microsoft Endpoint Configuration Manager (MECM/SCCM) * Qualys Vulnerability Management * Microsoft 365 * Microsoft Teams * Cisco Webex * Zoom * GoTo Meeting * ITSM/Ticketing Systems * Audio Visual & Conference Room Technologies * Network Troubleshooting Ideal Candidate * Strong Tier 2 desktop support experience in an enterprise environment. * Comfortable supporting executive users and business-critical technologies. * Proven ability to troubleshoot and resolve medium-complexity technical issues. * Excellent documentation and process improvement skills. * Passionate about customer service and delivering a high-quality end-user experience. * Able to mentor junior technicians while contributing to team success and operational excellence. ## Description We are seeking a Desktop Support Technician II to provide Tier 2 technical support for end users in a fast-paced enterprise environment. This role is responsible for troubleshooting hardware, software, network, and audiovisual issues, supporting endpoint management and security initiatives, and delivering exceptional customer service. The ideal candidate will have strong technical troubleshooting skills, experience with ticketing systems, and the ability to work independently while collaborating with infrastructure and support teams., * Provide Tier 2 desktop support for end-user hardware, software, operating systems, and peripheral devices. * Diagnose and resolve technical issues related to Windows workstations, applications, network connectivity, and enterprise technologies. * Troubleshoot and assist with file restores and end-user data recovery requests. * Work closely with Infrastructure teams to support basic network troubleshooting, network status validation, and port activations. * Escalate critical incidents and collaborate with IT leadership to ensure timely resolution of high-impact issues. * Support audiovisual technologies and video conferencing platforms, including conference room technologies and virtual meeting solutions. * Configure, troubleshoot, and support collaboration tools such as Microsoft Teams, Cisco Webex, Zoom, and GoTo Meeting. * Assist with Microsoft Teams Rooms and other enterprise AV equipment deployments and support initiatives. * Manage endpoint security remediation efforts using Microsoft Endpoint Configuration Manager (MECM/SCCM) and Qualys. * Support workstation deployments, software installations, updates, and hardware refresh projects. * Participate in IT projects, system implementations, and technology rollouts. * Maintain detailed documentation for incidents, troubleshooting procedures, knowledge base articles, and operational processes. * Mentor junior IT staff and provide technical guidance as needed. * Deliver end-user training and support for new technologies and applications. * Participate in an after-hours on-call rotation, including evenings and weekends. * Travel to remote office locations to provide onsite technical support when required. * Perform additional duties as assigned.