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# Telecommunications Assistant

- **Company:** Maybourne Hotel Group
- **Location:** London, UK
- **Contract:** Permanent contract
- **Skills:** Human-Computer Interaction, LiveChat
- **Published:** May 31, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=d1d314e6f0051a20

## About the Role

Do you have experience in Typing?, * Have clear, and pleasant speaking voice, with a fluent level of spoken and written English

 * Excellent typing skills
 * Provide intuitive service, with absolute understanding of our guests needs to create exceptional service experiences, that result in lasting memories
 * Demonstrate genuine dedication to Claridge's and show a commitment to consistent quality in our product and service
 * Have ideally worked in a similar role within a hotel environment, however this is not a prerequisite.
 * Be a team player who is an avid learner, adaptable and has exceptional interpersonal and communication skills.
 * Ability to work under pressure with excellent attention to detail
 * A high standard of personal presentation and a confident, professional and welcoming personality

This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing hotel team renowned for their approach and delivery of unparalleled service.

## Description

Claridge's Telecommunications department are the calm, composed voices behind the scenes that keep the entire guest experience seamlessly connected. Whether you are assisting guests with unique requests, coordinating with departments across the hotel or ensuring urgent needs are swiftly met, you will handle every call with warmth, precision and discretion.

As a Telecommunications Assistant you will be responsible for:

 * To answer all incoming and internal calls for the London hotels and corporate office, politely and efficiently, according to our company minimum standards manual.
 * Taking accurate messages for guests and management.
 * Provide an intuitive service, and helping to creating renowned memorable experiences for all our guests.
 * To monitor, respond and/or forward live chats from guests using Alliants live chat web interface.


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