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# North America IT Operations Services Manager

- **Company:** Prysmian Cables And Systems (US), Inc.
- **Location:** Newport, KY, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Information Technology Audit, IT Management, Information Technology Operations, SAP (Applications), IT General Controls (ITGC), Information Technology, SAP S/4HANA
- **Published:** October 26, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3466752199&tx=KK3333FFF&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Candidate must be a US person (US citizen or green card holder).
 * Bachelor's degree in Information Technology, Computer Science, or related field.
 * 7+ years of IT leadership experience with a focus on governance, compliance, and financial management.
 * Strong knowledge of regulatory frameworks (ITAR, Law 262, CMMC 2.0, HIPAA, HITRUST).
 * Excellent communication and stakeholder management skills.

Preferred Skills

 * Experience with ERP systems (SAP S/4HANA).
 * Experienced with IT audit processes and risk management frameworks.
 * Ability to lead cross-functional teams and drive organizational changes.

## Description

The North American IT Operations Service Manager is responsible for maintaining a robust IT governance framework that ensures compliance with regulatory, financial, and operational standards. This role oversees IT budgeting, audit readiness, adherence to compliance requirements, PMO, IT Service Management and leads a team of professionals to deliver governance and PMO excellence across the organization., * Governance, Risk, & Compliance

 * Enforce IT governance principles, policies, and methodologies to align IT initiatives with business objectives.
 * Ensure compliance with Military SAP standards, ITAR & CMMC regulations, and other applicable U.S. government requirements.
 * Maintain audit readiness for internal and external reviews, including Law 262 and IT General Controls.
 * Responsible for ERP application security for North America.
 * Budget Management
 * Lead the planning and execution of IT operating and capital expense budgets.
 * Monitor financial performance and ensure transparency and accountability for IT expenditures.
 * Program/Project Management Office (PMO)
 * Govern PMO standards, including project intake, prioritization, stage gates, and delivery methodology.
 * Partner with IT (local and headquarters) and business leaders to align the project portfolio and roadmap with strategic objectives, capacity, and budget.
 * Enforce project governance controls (e.g., change control, risk management, documentation, and post-implementation reviews).
 * Implement portfolio reporting and executive dashboards to track milestones, risks, dependencies, and benefits realization.
 * IT Service Management (ITSM)
 * Oversee total IT & Digital service delivery and daily support
 * Develop service delivery processes
 * Define clear KPI:s and monitor services
 * People Management
 * Lead, mentor, and develop a team of IT governance and PMO professionals, fostering a culture of accountability and continuous improvement.
 * Define team objectives, set performance goals, and conduct regular meeting cadence with team members.
 * Promote collaboration across IT and business units to ensure alignment and effective communication.