> Markdown version of [/jobs/ext/393677-it-mitarbeiter-m-w-user-helpdesk-koln](https://www.wearedevelopers.com/jobs/ext/393677-it-mitarbeiter-m-w-user-helpdesk-koln). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

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# IT-Mitarbeiter (m/w) User Helpdesk - Köln

- **Company:** Aschert & Bohrmann GmbH
- **Location:** Köln, Germany
- **Contract:** Permanent contract
- **Skills:** Client Server Models, Cyber Security, Information Technology, Operational Systems
- **Published:** June 19, 2026
- **Apply:** https://aschert-bohrmann.de/jobs.php?refnr=45591

## About the Role

Abgeschlossenes Hochschulstudium im Bereich Informatik oder vergleichbare Berufsausbildung im IT-Umfeld Mehrjährige Berufserfahrung im Bereich Helpdesk Sehr gute Englischkenntnisse, Französischkenntnisse sind wünschenswert Sehr gute Kenntnisse in Client/Server Technologien und IT Sicherheit

## Description

Bearbeitung der Anfragen im Ticketsystem nach Priorität User Helpdesk im Umfeld Microsoft Clientsoftware und -betriebssystemen Weiterentwicklung des internen IT-Kontrollsystems Ansprechpartner und Unterstützer für alle IT- Fragen Beratung zu Netzwerkimplementierungen


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