> Markdown version of [/jobs/ext/3937953-information-systems-sr-manager-ts-sci-w-poly](https://www.wearedevelopers.com/jobs/ext/3937953-information-systems-sr-manager-ts-sci-w-poly). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Information Systems Sr Manager - TS/SCI w/Poly

- **Company:** General Dynamics Information Technology
- **Location:** Annapolis Junction, MD, United States
- **Experience:** Expert
- **Salary:** $161,500.0 - $218,500.0
- **Contract:** Permanent contract
- **Skills:** Cloud Computing, CompTIA Security+, Information Systems, DevOps, Multi-Factor Authentication, Identity and Access Management, Remote Service Software, User Provisioning Software, Scripting, Network Server, User Administration, Servicenow
- **Published:** October 26, 2026
- **Apply:** https://www.businessworkforce.com/job.asp?id=3467280937&tx=FR1714FFK&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

Automation,Collaboration,Leadership Management,Services Management,Support Tools

Certifications:

CompTIA Security+ CE | CompTIA - CompTIA

Experience:

5 + years of related experience, ? Education: Bachelor of Arts/Bachelor of Science

? Experience: 5+ years of related experience

? Proven experience leading multiple IT/Operations teams (e.g., account management, remote support, problem management, elevated access/MFA support).

? Technical skills:

 * Strong background in enterprise infrastructure and remote operations (networks, servers, cloud, endpoint management, remote support tools).
 * Hands-on experience with IT service management platforms (preferably ServiceNow) and ITIL-based processes (incident, problem, change, request).
 * Solid understanding of identity and access management, including MFA and privileged access management.
 * Experience monitoring and managing SLAs, operational metrics, and team performance.
 * Familiarity with automation tools and scripting used to streamline operations and reduce manual effort.

? Leadership & Management:

 * Demonstrated ability to manage and mentor technical teams in a remote or distributed environment.
 * Experience acting as an escalation point for complex technical and operational issues.
 * Proven ability to collaborate with Program Management, DevOps/Digital Services, and cross-functional stakeholders.
 * Ability to manage staffing plans, capacity, and workload to meet SLA and service quality targets.
 * Experience providing backup or acting in a senior operations leadership role (e.g., Director) when required.

? Excellent verbal and written communication skills, with the ability to explain technical issues to non-technical stakeholders.

? High level of ownership, accountability, and decision-making in customer-impacting situations.

? Security clearance level: TS/SCI w/Poly

? US citizenship required

? May require work during holidays, weekends, and outside normal business hours when operational needs dictate (e.g., major incidents, high-impact changes, or service outages).

? Certification Required: DoD 8570 IAT Level II certified

## Description

? Lead and oversee the following operations teams:

 * User Account Management - user provisioning, deprovisioning, access changes, and account maintenance
 * Tier 2 Remote Support - advanced incident resolution and escalated technical support
 * COE (Center of Excellence) Remote Support - subject-matter-expert support for complex and high-impact issues
 * TPAM (Elevated Access Multi-Factor Authentication) Support - administration and support of privileged access and MFA solutions
 * Problem Management - root cause analysis, trend identification, and long-term remediation of recurring issues

? Serve as the primary escalation point for all teams within the Operations Framework to assist with complex, high-visibility, or customer-impacting issues.

? Review and approve all ServiceNow requests associated with Operations employees, ensuring compliance with process, policy, and security requirements.

? Monitor SLAs across all supported services; adjust team posture, workflows, and priorities to improve performance and meet contractual/organizational targets.

? Analyze staffing levels relative to SLA performance and operational demand; recommend staffing adjustments, cross-training, or scheduling changes as needed.

? Partner directly with the Program Management Office (PMO) to identify, prioritize, and resolve operational and customer-impacting issues, ensuring alignment with program goals.

? Collaborate with Digital Services / DevOps teams to diagnose and resolve systemic issues, drive stability improvements, and support smooth deployment of new services and changes.

? Provide backup coverage for the Operations Framework Director , including decision-making authority, stakeholder communication, and incident oversight when needed.

? Identify and recommend new automation opportunities and enhancements to existing automations to improve efficiency, reduce manual effort, and enhance service quality.