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# Information Systems Technician III

- **Company:** Brightstar Lottery
- **Location:** Lincoln, NE, United States
- **Salary:** $41,600 - $52,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Adobe Creative Cloud, Software Applications, Information Systems, Software Systems, Backup and Restore, Office365, Tablet Computers, SolarWinds (Software), Laptops
- **Published:** October 26, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3468479741&tx=FP7168FFJ&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* High School degree or equivalent; associates degree preferred.
 * 1 year of related experience.
 * This role does require some physical responsibilities: lifting approx. 40lbs occasionally and being able to get in crawl spaces.

Success Profile

 * Leading Complexity
 * Leading People
 * Leading the Business
 * Leading Self

#LI-JM1

## Description

PC Desktop and Smartphone Support:

Offer outstanding assistance to staff by resolving hardware and software problems. Repair devices like printers, laptops, tablets, and smartphones.

Software Solutions:

Offer solutions for desktop applications including Microsoft Windows, Microsoft Office 365 Suite, Adobe products, TEAMS, Zoom, and other essential software.

Brightstar Specific Applications:

Manage and troubleshoot Brightstar-specific applications such as Navigator, TouchPoint Master, SolarWinds, PTRG monitoring, HPOpenView, and others.

Cross-Training:

Collaborate with the Lincoln Operations team to ensure coverage during absences and share knowledge across roles.

System Backups and Maintenance:

Perform bi-annual backups of critical systems and routine maintenance on non-critical devices.

Device Imaging:

Reimage or erase devices as required.

Asset Management:

Maintain records of technology-related assets using Easy Vista.

AV Support:

Provide support for digital projectors and conference room equipment.

Facilities Support:

Assist with facilities-related tasks including HVAC, electrical, plumbing, and emergency systems.

Contractor Coordination:

Accompany non-backgrounded contractors and ensure accurate check-out and documentation of their work.

Security and Safety:

Conduct routine inspections and participate in safety and security meetings to ensure compliance and address concerns.

Business Continuity:

Update and review the Business Continuity Plan and participate in related meetings.

Collaboration with Networking Teams:

Work with enterprise networking teams to troubleshoot service outages.

Retailer Support:

Assist individual retailers with complex issues and coordinate with Field Service Managers for resolution.