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# Manager, Workforce Systems & Analytics

- **Company:** Dollar Tree, Inc.
- **Location:** Chesapeake, VA, United States
- **Experience:** Experienced
- **Salary:** $105,000 - $118,500
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), Microsoft Excel, Agile Methodology, Data Analysis, Software Documentation, Information Systems, Computer Programming, Data Security, Database Queries, Python (Programming Language), Network Troubleshooting, Power BI, Standard Sql, SQL Databases, Systems Integration, Tableau (Software), Data Processing, HR Software, Enterprise Integration, Programming Languages
- **Published:** October 26, 2026
- **Apply:** https://www.businessworkforce.com/job.asp?id=3468775857&tx=KR2121FFG&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Bachelor's degree in business, Information Systems, Operations, or related field (or equivalent experience).
 * 5+ years of experience in workforce management or contact center operations.
 * 2+ years managing WFM systems or leading WFM technology initiatives.
 * Proficiency in one or more WFM platforms (e.g., Legoin/Compass)
 * Proficiency in scripting or programming languages such as: SQL - for data querying, reporting, and troubleshooting. Python - for automation, data manipulation, and custom integrations. JavaScript - for custom UI logic or platform integrations (if applicable).
 * Strong understanding of forecasting, scheduling, and real-time adherence. Excellent analytical and problem-solving skills.
 * Strong communication and stakeholder management skills. Preferred: Experience with integrations between WFM systems and HR Systems.
 * Project management experience or certification (e.g., PMP, Agile).
 * Knowledge of SQL, Excel, or BI tools (e.g., Power BI, Tableau).

## Description

* Oversee the configuration, maintenance, and performance of WFM systems (e.g., Legion/Compass).
 * Partner with internal teams (e.g., IT, Operations, HR) to align WFM systems with business needs.
 * Lead implementation and upgrade projects for WFM technologies.
 * Ensure data accuracy across forecasting, scheduling, real-time adherence (RTA), and reporting functions.
 * Troubleshoot system issues and serve as the escalation point for WFM technology concerns.
 * Design and deliver dashboards and reports for executive leadership and operations.
 * Train WFM analysts and end-users on system functionality and best practices.
 * Optimize system processes and recommend automation opportunities to improve productivity.
 * Maintain system documentation, including configuration guides and SOPs.
 * Ensure compliance with internal policies and external regulations (e.g., labor laws, data security).and group level.
 * Serve as a training resource for other analysts and business partners.