> Markdown version of [/jobs/ext/3944632-service-desk-analyst-windows-ms-office](https://www.wearedevelopers.com/jobs/ext/3944632-service-desk-analyst-windows-ms-office). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Service Desk Analyst - Windows & MS Office

- **Company:** Pauwels Consulting
- **Location:** Brussel, Belgium (Remote available)
- **Experience:** Expert
- **Contract:** Temporary contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Confluence, JIRA, Microsoft Outlook, Collaborative Software, Microsoft Office, Office Suite, Microsoft SharePoint, Document Enterprise Platform, Information Technology
- **Published:** October 27, 2026
- **Apply:** https://europa.eu/eures/portal/jv-se/jv-details/MDZiNzkzYjEtYjY0Yi00Njg4LTllZmUtZTFmYTAzNmNmOWMxIDM?lang=en

## About the Role

* 5+ years of professional experience in a service desk or technical support team.
 * Proven expertise in Windows workstation troubleshooting and configuration.
 * Advanced proficiency in Microsoft Office tools, including Word, Excel, Outlook, and SharePoint.
 * Practical knowledge of Atlassian Jira and Confluence or similar ticket management and documentation platforms.
 * Demonstrated experience in drafting Standard Operational Procedures (SOP) and technical documentation.
 * You possess a formal educational background in Information Technology.
 * You're well-organized, structured, and punctual in administrative follow-up.
 * You bring a proactive approach to independent problem-solving and investigation.
 * You are a native speaker of Dutch or French with bilingual proficiency in the other and professional working knowledge of English.

Nice to Haves

 * ITIL certification.
 * Experience with Microsoft Teams and mobile phone troubleshooting.
 * Professional experience in other IT functional domains.

## Description

* Provide first-line technical support for workstations, mobile devices, and communication tools.
 * Manage day-to-day incident tickets and ensure consistent follow-up as part of a structured support team.
 * Develop and maintain the knowledge base by drafting practical checklists and troubleshooting templates.
 * Collaborate with second and third-line specialists to improve internal procedures and technical documentation.
 * Assist end-users with functional queries related to office productivity suites and collaboration platforms.
 * Participate in the preparation and configuration of IT hardware and materials.