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# Senior VIP IT Field Engineer

- **Company:** Cloud People
- **Location:** London, UK (Remote available)
- **Experience:** Expert
- **Salary:** £46,344.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Apple IOS, Microsoft Outlook, Configuration Management Databases, Wi-Fi Technology, Peripherals, Microsoft InTune, Tanium Platform Expertise, Casper Suite, Servicenow
- **Published:** October 27, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5943253558

## About the Role

* Proven 2nd line or field support experience that includes looking after VIPs, whether senior executives in large businesses or high profile individuals and celebrities
 * Equally confident on macOS and Windows, plus iOS and iPadOS, including basic terminal commands and FileVault troubleshooting
 * Strong Outlook and Exchange troubleshooting, particularly setting up and fixing delegate access
 * Experience managing email and MFA on iPhones and iPads
 * Support across Microsoft 365, Teams, Zoom and iCloud, including video conferencing
 * Hands on endpoint management with Intune, Jamf or Tanium (strength in any one of them is fine)
 * ITSM experience, ideally ServiceNow, across incident, request and asset or CMDB management
 * Good working knowledge of networking, Wi Fi, printing and meeting room technology
 * Awareness of security standards such as Cyber Essentials Plus
 * Calm under pressure, polished and completely discreet, comfortable walking into a high profile person's home or office and representing the business well
 * A full UK driving licence and access to a car, although travel around London will mostly be on public transport
 * Desirable: Exchange Admin Centre, asset lifecycle or CMDB clean up projects, MDM consolidation, and a background in premium service environments such as private banking, legal, luxury or hospitality

If you have looked after high profile people across Mac and Windows and want a role that gets you out across London rather than behind a desk, this one is worth a conversation.

## Description

* Travel across London to deliver white glove, in person IT support to VIP clients and senior executives at their homes, offices and events
 * Support Mac, PC, iPhone, iPad, peripherals and home set ups, both in person and remotely
 * Prepare devices and connectivity for travel, manage mobile devices and SIMs, and lead the response to lost or stolen kit
 * Support meetings, video conferencing and key events where VIPs need everything to work first time
 * Set up and maintain delegate access across mailboxes, calendars and shared drives, and manage mailboxes through Exchange online archiving
 * Spend time at the customer's Central London office as a senior 2nd line escalation point, working with the service desk and third party suppliers
 * Help own end user standards for VIP devices across Mac and PC, and support the move to a single MDM platform
 * Keep asset records and the CMDB accurate for the devices you look after
 * Spot recurring issues and recommend improvements to how VIP support is delivered