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# System Support Officer

- **Company:** NHS Professionals
- **Location:** Welwyn Garden City, UK
- **Experience:** Experienced
- **Salary:** £30,701.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Word, Microsoft Excel, Data Analysis, Information Systems, SystmOne, Computer Equipment
- **Published:** October 27, 2026
- **Apply:** https://www.cv-library.co.uk/job/225764535/System-Support-Officer

## About the Role

We are currently seeking a motivated, enthusiastic and detail-oriented Systems Support Officer (Band 4) to join our Systems Support team in Welwyn Garden City on a four-month contract, starting as soon as possible., * Essential SystmOne knowledge and previous experience of using the system.

 * Strong IT skills, particularly advanced Microsoft Word and Excel.
 * Experience in telephone support, customer service or a similar support environment.
 * Experience of office administration and manual data collation.
 * A good understanding of database administration, data quality and governance processes.
 * Knowledge of data protection and Freedom of Information legislation.
 * Excellent written and verbal communication skills.
 * Strong analytical, organisational and problem-solving abilities.
 * The ability to prioritise workloads, work independently and remain calm under pressure.
 * A flexible, proactive and customer-focused approach.
 * Excellent interpersonal skills and the ability to work effectively with colleagues at all levels.

This role may require you to show evidence of vocational level 3 qualification or at least 2 years relevant experience., By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.

## Description

As a Systems Support Officer, you will support the effective operation and maintenance of Community Information Systems, currently SystmOne, and assist with database administration. You will play an important role in ensuring systems remain accurate, reliable and fit for purpose.

 * Supporting the introduction and updating of software, including testing, troubleshooting, fault-finding and analysing available options.
 * Producing and distributing routine information reports for clinicians and senior managers.
 * Maintaining data quality by identifying, investigating and correcting data issues.
 * Managing duplicate records, missing information and system data parameters.
 * Processing and maintaining user profiles and system access.
 * Maintaining system files and configuring new codes and lists in line with agreed standards.
 * Identifying system faults and recommending improvements.
 * Working closely with information, training, development and help desk teams, as well as external support providers.
 * Supporting improvements to daily team processes and service delivery.
 * Ensuring the safe and correct use of computer equipment.