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# Helpdesk Manager

- **Company:** JobMatcha
- **Location:** London, UK
- **Salary:** £45,760.0 - £52,000.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Word, Microsoft Excel, Software Suite, Microsoft Outlook, Computer-Aided Facility Management, Databases, Computer Literacy, IBM Maximo, Microsoft Office, Microsoft SharePoint
- **Published:** October 27, 2026
- **Apply:** https://www.cv-library.co.uk/job/225763439/Helpdesk-Manager

## About the Role

The ideal candidate will have excellent communication and organisational skills, strong IT proficiency and the ability to work independently in a fast-paced, high-pressure environment. Experience with CAFM systems, particularly IBM Maximo or Maximo Application Suite (MAS), would be highly advantageous., * Strong IT literacy and proficiency in Microsoft Office applications, particularly Word, Excel, Outlook and SharePoint.

 * Previous experience in a helpdesk, facilities management, maintenance coordination or administrative supervisory role.
 * Excellent customer service skills, with a professional and customer-focused approach.
 * Outstanding written and verbal communication skills.
 * Exceptional organisational skills, with the ability to multitask, manage competing priorities and work efficiently under pressure.
 * Strong problem-solving skills, including the ability to assess issues accurately and direct them to the appropriate resources.
 * Ability to manage and support a small administrative team.
 * Ability to work independently, demonstrate initiative and manage workloads without close supervision.
 * A proactive, reliable and flexible approach to work.

Desirable Experience

 * Experience using a CAFM (Computer-Aided Facilities Management) system.
 * Previous experience with IBM Maximo or Maximo Application Suite (MAS).
 * Knowledge of PPM scheduling, maintenance workflows and compliance monitoring.
 * Experience within facilities management, building maintenance or a similar service-led environment.

## Description

We are seeking an organised, proactive and customer-focused Helpdesk Manager to oversee the day-to-day operations of a busy helpdesk function. The successful candidate will be responsible for managing incoming requests, coordinating Planned Preventative Maintenance (PPM) scheduling and compliance, maintaining accurate records within the CAFM system, and managing a small administrative team., * Helpdesk Management: Oversee daily helpdesk operations, ensuring enquiries, service requests and maintenance issues are logged, prioritised and resolved efficiently.

 * Team Management: Supervise and support a small administrative team, allocating workloads, monitoring performance and ensuring tasks are completed to the required standard.
 * PPM Scheduling and Compliance: Coordinate Planned Preventative Maintenance schedules, monitor compliance and ensure maintenance activities are arranged and recorded within the required timeframes.
 * CAFM System Management: Use the CAFM system to log, track, update and report on maintenance requests, work orders and associated activities. Experience with IBM Maximo or MAS is desirable.
 * Customer Service: Deliver a high standard of customer service, responding professionally and promptly to internal and external enquiries.
 * Communication: Maintain clear and effective written and verbal communication with customers, contractors, engineers and other stakeholders.
 * Organisation and Prioritisation: Manage multiple tasks simultaneously, prioritising urgent requests and ensuring deadlines and service requirements are met.
 * Problem Solving: Accurately assess issues, identify appropriate solutions and direct requests to the relevant teams or resources when necessary.
 * Administration and Reporting: Maintain accurate records, update databases, prepare reports and ensure all relevant documentation is completed and accessible.
 * Independent Working: Take ownership of responsibilities, use initiative and work effectively with minimal supervision.