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# IT Customer Support Specialist

- **Company:** Babcock International
- **Location:** Cranwell Village, United Kingdom
- **Contract:** Permanent contract
- **Skills:** System Configuration, Information Technology
- **Published:** October 27, 2026
- **Apply:** https://jobs.babcockinternational.com/talentcommunity/apply/1451609133/?locale=en_GB

## About the Role

* Experience providing second-line IT support.
 * Experience supporting users within a Microsoft Windows environment.
 * Strong customer service and communication skills, both written and verbal.
 * Ability to build effective relationships with internal and external stakeholders.
 * Commercial awareness and an understanding of customer-focused service delivery., We value difference and don't have a fixed idea when it comes to background or education, provided you can show the required level of experience and/or willingness to learn then we would like to hear from you. However, a full UK driving licence is required for this role., The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role.

## Description

As an IT Customer Support Specialist, you'll be at the heart of delivering critical IT services that support the UK Military Flying Training System. Acting as a key link between Ascent, Babcock Aerospace and Babcock's internal IT providers, you'll help ensure that trainees, instructors and support staff have the technology and systems they need to succeed.

Day-to-day you'll be required to:

 * Providing second-line IT support and acting as an escalation point for local IT operational issues.
 * Supporting military trainees, instructors and customer stakeholders to deliver a positive user experience.
 * Managing and maintaining IT hardware, telecommunications and audio-visual equipment across the training environment.
 * Delivering IT inductions and preparing equipment for new starters joining the programme.
 * Configuring and deploying IT equipment to support training facilities, classrooms and operational requirements.

The role is based onsite at RAF Cranwell, and the set working times are 37.5 hours per week, Monday to Friday.