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# 3rd Line Support Engineer

- **Company:** NRL Ltd
- **Location:** Wigan, UK
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Microsoft Antivirus, Microsoft Azure, Backup Devices, Microsoft Outlook, Continuous Integration, Dynamic Host Configuration Protocol, DevOps, Disaster Recovery, Domain Name System (DNS), Virtual Private Networks (VPN), PostgreSQL, Microsoft Office, Windows PowerShell, Azure Active Directory, Microsoft SharePoint, SQL Databases, TCP/IP, Office365, Microsoft InTune, Microsoft Onedrive, Deployment Automation, Cisco, Server Operating Systems & Platforms, Windows Client
- **Published:** October 27, 2026
- **Apply:** https://www.apply4u.co.uk/jobs/3rd-line-support-engineer/53822332

## About the Role

Minimum five years' experience supporting Microsoft 365, Azure, and Windows Client/Server environments
Strong knowledge of Intune, Microsoft Defender, and Active Directory / Azure AD (Entra ID)
Skilled communicator with excellent problem-solving and organisational abilities
Solid understanding of networking (TCP/IP, DHCP, DNS, VPNs) and device management
PowerShell scripting proficiency
Within one hour's commute of WiganNice-to-have Skills
Experience with Teams Phone, SQL or PostgreSQL database support, and DevOps (CI/CD)
Meraki/Cisco network device familiarity
Professional certification in Microsoft Azure and/or Office 365Benefits

## Description

Deliver expert third-line support for Microsoft 365 applications including Outlook, Teams, SharePoint, Word, Excel and OneDrive
Manage and secure devices through Intune, Autopilot and Microsoft Defender across remote and in-office users
Monitor, troubleshoot and maintain Azure infrastructure including compute, networking and storage
Support business-critical platforms such as CRM, payroll systems and internal portals
Administer and maintain physical network infrastructure at all NRL sites
Oversee business continuity, backup, and disaster recovery procedures
Develop and maintain IT process documentation and user onboarding materials
Provide escalation support for incidents and cover the IT Helpdesk during absenceMust-have Requirements