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# Systems Analyst

- **Company:** Veolia Environmental Services (UK) plc
- **Location:** London, UK
- **Salary:** £35,000.0
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Data Integration, Data Integrity, Data Mining, Query Languages, Regression Testing, Release Management, Standard Sql, DataOps, SQL Databases, Systems Integration, Operational Systems, Api Design, Databricks
- **Published:** October 27, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5942383923

## About the Role

* ITIL Foundation in Service Management would be an advantage
 * Knowledge of Operational Systems
 * Working knowledge of SQL/Databricks or other database query language
 * API experience would be an advantage
 * High problem solving ability
 * Strong communication and presentation skills
 * Proactive and forward thinking

## Description

The Systems Analyst is responsible for ensuring the reliability, data integrity, and evolution of our core operational systems. In this role, you will bridge the gap between technical teams and operational users-handling Tier 2/3 incidents, executing data integration workflows via APIs, driving user adoption, and partnering with Product and Release Managers to continuously improve system capabilities., 1. Incident Management & Tier 2/3 Support

 * Own end-to-end investigation and resolution for Tier 2/3 technical incidents escalated from operational systems.
 * Monitor, prioritise, and triage business-submitted Change Requests according to business impact.
 * Liaise with third-party software vendors and external helpdesks, managing vendor SLAs and escalating critical blockers.

 2. Data Operations & System Integrations
 * Execute and maintain scripts for batch data extraction, bulk updates, and reporting using SQL and relevant APIs.
 * Audit and validate incoming/outgoing data payloads across integrations to maintain high data integrity.

 3. Quality Assurance & Release Delivery
 * Partner with the Quality & Release Manager to execute User Acceptance Testing (UAT), regression testing, and functional validation on upcoming releases.
 * Collaborate with Business Analysts and Product Owners to draft technical release notes and end-user communications.

 4. Insights, Adoption & Continuous Improvement
 * Analyse telemetry, user activity logs, and incident trends to identify recurring friction points or data quality issues.
 * Design and deliver targeted remote or in-person training sessions for business units exhibiting suboptimal usage patterns.
 * Translate operational pain points and emerging technology capabilities into tangible feature recommendations for the product roadmap.