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# Manager, Service Strategy

- **Company:** MasterCard
- **Location:** London, UK
- **Contract:** Permanent contract
- **Skills:** Cyber Security, Customer Data Management, Payment Systems, Site Reliability Engineering Practices
- **Published:** October 27, 2026
- **Apply:** https://www.apply4u.co.uk/jobs/manager-service-strategy/53912060

## About the Role

background in top-tier consulting firms with direct experience leading complex transformation programs.Deep understanding of real-time payment systems, regulatory requirements, and high-availability architectures.Exceptional stakeholder engagement, and communication skills; comfortable influencing C-level stakeholders and analytical and strategic thinking skills with a bias for execution and measurable results.Proven track record of leading high-stakes strategic projects with significant impact, demonstrating an ability to navigate and influence at the highest levels of the problem-solver with an analytical mindset, capable of cutting through noise and complexity to deliver clear, actionable insights.Demonstrated ability to lead and motivate cross-functional and cross-regional teams without direct reporting lines, showcasing strong leadership and collaboration skills.Proven ability to influence various senior stakeholders and drive substantial change, requiring excellent communication and
negotiation skills.A self-starter who can set challenging and meaningful goals for the team and deliver tangible results in a fast-paced environment.Highly developed presentation, facilitation, and communication skills, both verbal and written.Providing leadership, direction and development to junior team members.QualificationsCertifications in ITIL, Six Sigma, or SRE practices (preferred).Good understanding of the MC network and Real-time payments product portfolio (desirable).Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard's security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all
periodic mandatory security trainings in accordance with Mastercard's guidelines.Job SummaryJob number: R- Date posted : Profession: Customer SuccessEmployment type: Full time

## Description

expectations and technical capabilities are fully aligned.* Act as an advisor internally and externally, translating complex technical and operational concepts into clear, actionable Leadership & Stakeholder Engagement* Support the service operations team leadership in identifying, structuring, and prioritizing key issues, defining problem statements, and developing solutions that elevate the customer experience.* Drive progress on team goals and internal strategic projects focused on operational improvements, customer satisfaction, and communications.* Monitor market trends and organizational performance, as well as utilizing customer data, to identifying risks and implement action plans that protect and enhance customer trust.* Identify efficiency initiatives that directly improve customer-facing operations and organizational performance.About YouExperience in technology, consulting or service management roles, ideally within Financial services or Real-time payments ecosystems.Proven