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# Field HVAC Technical Support

- **Company:** Lenox Corporation
- **Location:** Cleveland, OH, United States
- **Experience:** Expert
- **Salary:** $80,800.0 - $106,050.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Office, Microsoft PowerPoint, Cisco WebEx
- **Published:** October 27, 2026
- **Apply:** https://www.careerjet.com/job/us512df18c271f2f71f9c804015440b354/eaa

## About the Role

* Requires a high school diploma or an equivalent combination of education and experience.
 * Prefer a two-year college degree, HVAC degree, or equivalent.
 * Typically requires at least 5 years of relevant training experience in addition to at least 5 years of technical experience.

Advanced knowledge of assigned products and the application of diagnostic techniques and service aids. * Knowledge and ability to apply learning theories to classroom situations.

 * Developed presentation skills using a variety of technologies.
 * Strong verbal and written communication skills required.
 * Individual must have some sales ability along with a track record of fostering solid customer relationships.
 * Proficient in the use of Microsoft Office, including Word, Excel, PowerPoint and Outlook.
 * Proficient in leading WebEx meetings.

## Description

* The region this person is responsible for includes the North Central region, including Boston, New Jersey, and Cleveland territories.
 * Up to 75% travel to customer sites in the Territory.
 * Under limited supervision, develops and delivers training courses for training customers or technical employees in the installation, maintenance and repair of HVAC products.
 * Troubleshoots technical inquiries for Commercial HVAC.
 * Identifies customer needs for Commercial HVAC.
 * Investigates and resolves technical inquiries for RTU and other Commercial HVAC systems.
 * Develops, test, and maintain courses and materials used in training.
 * Establishes course content and student learning objectives.
 * May prepare course syllabus, lesson plans, and student manuals, and coordinate the development of training aids.
 * Reviews problem areas and identifies training needs.
 * Develops criteria for evaluating the effectiveness of training activities.
 * Updates course materials on a continuous basis to ensure timeliness and relevance.
 * Conducts training using all methods of delivery.
 * May provide direction to entry-level technical trainers.