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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Applications Support Specialist I - **Company:** Sakura Finetek USA, Inc. - **Location:** United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Spreadsheets, Databases, Computer Literacy, Text Processing, Information Management, Server Administration, Documentation System - **Published:** October 27, 2026 - **Apply:** https://www.careerbuilder.com/job-details/applications-support-specialist-i--c6bf658b-3823-4981-bbb7-5aaae12d3276 ## About the Role Software Administration, Customer Training, Instrumentation, Software Administration, Sales, Quality Assurance, Site Evaluation, On Site Support, Technical Support, Hospital, * Bachelor's degree preferred. * Associates degree (A.A.) or equivalent in medical technology or related field; or equivalent combination of education and experience. * HT or HTL (ASCP) certification required. QIHC (ASCP) certification highly desired., * Five or more years of immunohistochemistry and histology laboratory experience or equivalent in a clinical, industrial or research environment. * Knowledge and understanding of specialized histology such as immunohistochemistry and the company's products and/or services. * Demonstrates advanced knowledge and proficiency on one or more products. * Strong customer satisfaction skills. * Ability to write daily reports, business correspondence and sales reports according to specified timelines. * Ability to effectively present information and respond to questions from groups of managers, customers, etc. * Ability to get along well with diverse personalities. Must be tactful, mature and flexible. * Fluency with a variety of word processing and spreadsheet software packages used on personal computers. * Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. * Ability to carry out instructions furnished in written, oral or diagram form. * Ability to deal with problems involving several concrete variables in standardized situations. * Excellent written and verbal communication skills. Ability to present ideas in a clear and concise manner. * Must possess computer proficiency. Physical Requirements & Working Environment * This position requires the employee to frequently sit. In addition, the employee is occasionally required to stand, walk, use hands and fingers and reach with hands and arms. * Ability to read and analyze hard written copy and information on a computer screen. * Ability to successfully respond to multiple work pressures. * May be required to travel for business related activities to other locations both within and outside of the local region 75% of the time. Physical Requirements & Working Environment (continued) * Ability to communicate verbally and in writing to individuals and groups. * Ability to communicate verbally in person and using a phone. * Ability to listen, understand, interpret and solve problems. ## Description Responsible for conducting the Company's in-field Applications Support activities for automated immunohistochemistry (IHC) instrumentation and reagents. Extensive on-site reagent evaluation and optimization. Participation in the installation process, applications troubleshooting, pre-and post- installation customer training and routine follow-up for Sakura customers and sales teams. Participates in all quality assurance procedures as required. Essential Job Functions Technical Support Activities * As part of an installation team participate in the Installation and evaluations of immunohistochemistry (IHC) Instrumentation that are evaluated and/or sold in hospitals and commercial or research facilities * Conduct comprehensive onsite evaluations of antibodies and probes. * Provides on-site operator training and support. * Responsible for addressing application, instrument and training issues in the field that can be complex in nature. * Instruct customers in Advanced Operator Training. * Performs all follow-up training and technical support for new and existing customers. * Build a comprehensive understanding of new product offerings and their applications in a diagnostics immunohistopathology environment * Participates in industry forums and product sales demonstrations. * Quickly responds to customer inquiries and requests regarding products, questions and technical and applications problems. * Conducts research to obtain support information if necessary. Proposes alternative solutions to customers for a variety of issues. * Responsible for guiding complaint resolution to ensure that proper and satisfactory responses and results are provided to customers. * Maintains a high level of customer satisfaction. * Conducts all duties with the highest level of professionalism. * Completes special projects as assigned. Information Management & Reporting Activities * On a regular basis, communicates with both internal and external Company personnel and affiliated personnel providing important information regarding company products. * Creates documentation system on spreadsheet and database software to improve department productivity and overall efficiency. * Manages multiple priorities. Information Management & Reporting Activities (continued) * Reviews and edits operator manual for all models of laboratory equipment sold by the Company. * Attends and participates in group meetings, task force groups, etc., as needed. * Plans, coordinates and prepares reports, surveys, research information and any special requests made by senior management. Other Activities * Provides specialized product training related to Immunohistopathology and continual information/guidance to other staff members. * Participates in Sales (new hire) training of Sakura's Immunohistoproducts. Prepares hand-out material and formal product presentations along with practical exercises. * Assists in the control of processes and/or procedures to assure the highest possible levels of quality. * May provide various reports and information concerning market information, product liability issues, etc., as requested. * Seeks constant improvement in work processes and techniques to increase department productivity. * Maintains good communications both inside and outside of the Company.