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# Tier 1 Help Desk

- **Company:** CYBRTY INC
- **Location:** Harrisburg, PA, United States
- **Contract:** Contract
- **Skills:** Microsoft Windows, Active Directory, Computer Networks, Computer Literacy, Microsoft Office, Os Ticket, Call Tracing
- **Published:** October 27, 2026
- **Apply:** https://www.dice.com/job-detail/937c5fc2-40ad-4cc1-83e8-0e81d60cc750

## About the Role

Help Desk Analyst - 1+ year of field experience. 2-year associates degree or equivalent technical study.

What you need:

 * 1+ years' previous IT Service Desk and/or Call Center experience required (1 Years)
 * Experience with call tracking and ticketing software (1 Years)
 * Attentive to details and ability to be resourceful (using supplied documentation) (1 Years)
 * Ability to support users with limited knowledge of computers, software, hardware and systems (1 Years)
 * Above average communication skills and telephone manner. (1 Years)
 * Basic User & Security Group Active Directory administration (1 Years)
 * Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365 (1 Years)
 * Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation) (1 Years)
 * Excellent organizational skills
 * You will be a self-motivated achiever who gains satisfaction from providing excellent customer service