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# Senior Development Lead - Advanced RPA

- **Company:** HCL Technologies
- **Location:** Frisco, TX, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Generative AI
- **Published:** October 27, 2026
- **Apply:** https://www.careerbuilder.com/job-details/senior-development-lead-advanced-rpa-frisco-tx--7b361db9-9023-4129-8fbf-b60d53baba5e

## About the Role

Best Practices, Automation, Cross-Functional, Call Centers, Lean Manufacturing, Analysis Skills, Artificial Intelligence (AI), Communication Skills, Storytelling, Leadership, 6 - 8 years Overall Work experience

BPO/GBS service industry experience

2 - 5 Yr experience in Transformation role, * Relevant experience in Digital Transformation, knowledgeable about automation tools and platforms used in contact center industry

 * Hands on experience in process diagnostic study, VSM, lean techniques, brainstorm solutions
 * Good analytical skills to drive meaningful conversations using insights from data
 * Knowledge of GEN AI solutions, tactical automations is an added advantage
 * Strong Communication and storytelling skills, should have experience in and be able to influence decisions
 * Exposure to multiple Industry desired
 * Hands-on with presentations for leadership reviews, Bachelor's degree/Post Graduate degree, LSS certification, Gen AI tech certifications are also preferred

## Description

*

 * Conduct detailed E2E assessments - Process discovery / mapping tech flows and identify bottlenecks, Process laggards etc linked to workflows & tech
 * Identify digital transformation opportunities and bring best practices from existing relationships / accounts - Tool positioning will be key here
 * Derive benefit quantification from the identified opportunities for management review
 * Create a detailed solution document from the findings gathered for transformation / automation during assessments
 * Drive awareness regarding transformation across delivery / support teams on regular basis
 * Work with cross-functional teams on automation projects and ensure closure
 * Drive Idea Innovation / value creation within delivery / support teams